At a Glance
- Tasks: Lead a dynamic team in a high-energy dining environment at Oblix.
- Company: Join Oblix at The Shard, one of London's iconic dining destinations.
- Benefits: World-class training, international career pathways, and discounts across premium brands.
- Other info: Inclusive workplace with support for all applicants.
- Why this job: Make a real impact in a fast-paced, luxury hospitality setting.
- Qualifications: Experience in high-volume dining and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a standout Assistant General Manager to take confident ownership of Oblix at The Shard. This is not a typical AGM role. You’ll be involved in two distinct concepts under one roof: Oblix West, refined, fire-led dining, and Oblix East, a high-energy lounge and cocktail destination.
This role demands a leader who is commercially sharp, operationally exacting, and visibly present on the floor. You’ll own the business end-to-end, from culture and standards to commercial performance and guest impact, in one of London’s most high-profile hospitality environments.
About the RoleAs an Assistant General Manager, you sit at the centre of the Oblix experience. You lead from the floor, set the pace, and hold the standard, especially when the pressure is highest.
Operational Excellence- Lead seamless service across two concepts.
- Partner with kitchen leadership to maintain pace, quality, and consistency.
- Hold the standard when pressure is highest.
- P&L accountability including labour cost control.
- You’ll analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose.
- Build, develop, and retain a large team across management and front-of-house.
- Create a culture where accountability, pride, and hospitality standards are non-negotiable.
- Develop your leadership pipeline to support the future growth of the brand.
- Own every touchpoint of the guest journey.
- Manage demanding guests and high-profile clients with confidence.
- Ensure your team delivers exceptional service that matches Oblix's luxury positioning.
You are visible, decisive, and calm during service. Your team looks to you to set the pace and lead by example.
What you will bring- Proven track record as an Assistant General Manager in a high-volume, premium dining environment.
- Experience leading large teams (80+ staff) in complex, multi-concept or split-site operations.
- Deep knowledge of London's premium dining market and competitive landscape.
- Natural presence on the floor, your team respects you, guests trust you, and senior stakeholders value your judgment.
- High emotional intelligence: you know when to coach, when to challenge, and when to step in and take control.
- Confidence managing operational pressure, difficult conversations, and competing priorities without losing composure.
- World-class in-house training and leadership development.
- Clear pathways to international GM roles across our global portfolio (44 locations).
- Opportunities to work across five premium brands: Zuma, ROKA, Oblix, INKO NITO, and Etaru.
- Optional private healthcare and dental scheme.
- Long-service recognition programme.
- Travel season ticket loan.
- Complimentary dining and discounts across the Azumi group globally.
- Cycle to Work scheme.
Set on the 32nd floor of The Shard, Oblix is one of London's most iconic dining destinations. Bold, fast-paced, and relentlessly focused on quality, the restaurant is split across Oblix West (refined, fire-led dining) and Oblix East (high-energy bar dining, cocktails), this is a complex, high-volume operation.
Our Commitment to InclusivityAt Oblix, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.
Assistant General Manager employer: Oblixrestaurant
At Oblix, located on the iconic 32nd floor of The Shard, we pride ourselves on being a premier employer in London's vibrant hospitality scene. Our commitment to operational excellence and guest experience is matched by our dedication to employee growth, offering world-class training and clear pathways to international leadership roles across our global portfolio. Join us for a rewarding career where you can thrive in a dynamic environment, enjoy competitive benefits, and be part of a culture that values accountability and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oblixrestaurant. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oblixrestaurant
Don't be shy about reaching out to Oblixrestaurant directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oblixrestaurant and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oblixrestaurant
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
