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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch SaaS services and drive continuous improvement.
- Company: Join Objectway, a global leader in wealth and asset management software.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make an impact in fintech while working with innovative SaaS solutions.
- Qualifications: 5+ years in service management, with SaaS experience preferred.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the SaaS Operations / Service Manager role at Objectway.
Building on more than 30 years of business expertise, Objectway is an international wealth, banking and asset management software provider empowering clients to embrace their future challenges while providing great performance today. The Group is a future-proof technology player with a well-established track record in the financial services industry and over €100 million of consolidated revenue. The Group is a global Top 100 fintech provider (IDC ranking), whose clients include 200+ leading Wealth Managers, Banks, Asset Managers, Fund Managers, Insurers and Outsourcers in more than 15 countries. With over 800 professionals operating from Italy, UK, Belgium, Germany, Switzerland and Ireland, the Group serves clients in 4 continents, supporting approximately 100,000 investment professionals to manage more than €1 trillion in assets.
To strengthen our team in UK (London, Birmingham) we are currently looking for:
Responsibilities
- The SaaS Service Manager will be responsible for the effective delivery, management, and continuous improvement of SaaS Services servicing UK Wealth and Investment Management companies.
- Lead a service team, ensuring they work effectively meeting the contractual SLAs and client expectations.
- Drive continuous improvement in service delivery, support customer success, coordinating with product experts, delivery and infrastructure management teams to ensure effective service provision and high levels of client satisfaction while maintaining strong leadership over your team.
- Oversee the entire service lifecycle, from onboarding new clients to ensuring optimal system performance, managing incidents and service requests, and ensuring that contractual SLAs are met.
- Engage with internal teams and external clients to deliver results in a fast-paced fintech environment.
Requirements
- Minimum of 5+ years of experience in a service management role, with at least 2 years in a SaaS environment, preferably in fintech serving wealth or investment managers or banks.
- Minimum of 2+ years in a leadership or managerial role.
- Strong understanding of SaaS operations, cloud services, and enterprise software solutions.
- Experience working with SaaS performance and monitoring tools, SLAs, and service delivery management frameworks.
- Demonstrated ability to manage customer relationships, handle escalations, and deliver results under pressure.
- Knowledge of financial technology, regulations, and security standards is highly preferred.
Personal Profile
- Proven leadership skills, with experience managing, mentoring, and developing a team.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to manage client expectations and work cross-functionally within a team.
- Ability to handle multiple priorities in a fast-paced, high-growth environment.
- Familiarity with ITIL, Agile methodologies, and other service management frameworks.
- Strong organizational skills with attention to detail.
- Willingness to travel in the UK.
What we offer
- A challenging and progressive position within an international work environment.
What’s next
- Please note that first interviews are mainly held virtually. Second or third stage might be arranged at our premises.
- Candidates who are successful in the recruitment process will be asked to consent to a pre-employment screening as part of the final steps.
Equality Policy
We are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Privacy
Please read the privacy policy pursuant to Article 13 of the Data Protection Regulation (EU) 2016/679 (GDPR) published on our website https://www.objectway.com/privacy/?lang=en.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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SaaS Operations / Service Manager employer: Objectway
Contact Detail:
Objectway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Operations / Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Objectway and understand their services and culture. Think about how your experience aligns with their needs, especially in service management and SaaS operations. Practice common interview questions to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and improved service delivery in past roles. Highlight your problem-solving abilities and how you’ve managed client relationships under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Objectway. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace SaaS Operations / Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SaaS Operations / Service Manager role. Highlight your experience in service management and any relevant SaaS or fintech background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Leadership Skills: Since this role involves leading a service team, make sure to highlight your leadership experience. Share specific examples of how you've mentored teams or driven improvements in service delivery. We’re keen on seeing how you can lead us to success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and really interested in joining our team!
How to prepare for a job interview at Objectway
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of SaaS operations and the specific tools used in the industry. Brush up on your knowledge of service delivery management frameworks like ITIL and Agile, as well as any relevant performance monitoring tools. This will show that you're not just familiar with the concepts but can also apply them effectively.
✨Demonstrate Leadership Experience
Since the role requires strong leadership skills, be prepared to share specific examples of how you've successfully led teams in the past. Highlight your experience in mentoring and developing team members, and discuss how you’ve handled challenges or escalations in a high-pressure environment.
✨Showcase Your Problem-Solving Skills
Prepare to discuss real-life scenarios where you've had to troubleshoot issues or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your analytical skills contributed to successful outcomes.
✨Engage with the Interviewers
Interviews are a two-way street, so don’t hesitate to ask insightful questions about the company’s SaaS services and their approach to client success. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals.
