Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client projects, ensuring timely delivery and high-quality standards.
- Company: Join a dynamic international team at Objectway in London.
- Benefits: Competitive salary, flexible working environment, and career growth opportunities.
- Why this job: Make a real impact by enhancing client satisfaction and driving project success.
- Qualifications: 8+ years in client management, preferably in banking or consulting.
- Other info: Collaborative culture with a focus on teamwork and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Objectway is seeking a Client Success Manager to join the Service Management UK team in London. In the role of Client Success Manager, you will oversee the successful delivery of key clients’ projects, ensuring they are completed on time, within scope and meet the expected quality standards. The purpose of this role is to coordinate efforts across multiple teams, including product delivery, service operations and infrastructure, to ensure smooth execution and effective hand-offs at each project phase.
Focusing on maintaining customer satisfaction throughout the delivery phase by ensuring the product or solution meets agreed-upon requirements and quality standards. Ensuring that service delivery meets contractual obligations, monitoring SLAs and KPIs, and taking corrective actions when necessary. Supporting contract management, invoicing, and billing, ensuring transparency and alignment with agreements. Managing the delivery process by aligning teams, addressing issues that arise, and ensuring rapid resolution to minimize disruptions. Overseeing post-delivery activities, ensuring smooth transitions into operational use and providing support, training, and any follow-up as needed. Regularly communicating project progress, risks, and updates to internal stakeholders and clients to ensure alignment with expectations and, if any, to develop mitigation strategies. Focusing on client retention in the long term, increasing business volume through the development of new service activities.
Required Skills
- At least 8+ years’ experience in the activities/role.
- Experience in the UK private banking and/or wealth management sector or Software and/or Consulting companies working for this sector.
- Experience in delivering projects to key accounts and leading multi-disciplinary teams.
Personal Profile
- Ability to manage relationships with key clients and internal stakeholders.
- Strong teamwork skills.
- Exceptional problem-solving skills and ability to deal with complexity and work through challenges with clients.
- Good analytical skills and attention to details.
What We Offer
A challenging and progressive position within an international work environment.
What's next
Please note that first interviews are mainly held virtually. Second or third stage might be arranged at our premises. Candidates who are successful in the recruitment process will be asked to consent to a pre-employment screening as part of the final steps.
Privacy
Please read the privacy policy pursuant to Article 13 of the Data Protection Regulation (EU) 2016/679 (GDPR) published on our website here.
Equality
We are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Client Success Manager in London employer: Objectway
Contact Detail:
Objectway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in client success or related fields. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their projects and challenges so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you successfully managed client relationships or resolved issues. This will help you demonstrate your value during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Success Manager role. Highlight your experience in project delivery, client management, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re looking for those exceptional problem-solving skills that will help us deliver top-notch service to our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter family!
How to prepare for a job interview at Objectway
✨Know Your Clients
Before the interview, research Objectway's key clients and their projects. Understanding their needs and how you can enhance client satisfaction will show your commitment to the role and help you stand out.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex challenges in previous roles. Highlight your analytical skills and teamwork abilities, as these are crucial for managing relationships and delivering successful projects.
✨Familiarise Yourself with SLAs and KPIs
Brush up on service level agreements (SLAs) and key performance indicators (KPIs) relevant to the role. Being able to discuss how you've monitored and improved these metrics in past positions will demonstrate your readiness for the job.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since regular communication with stakeholders is vital, showing that you can convey project progress and updates effectively will be a big plus in your interview.
