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- Tasks: Oversee key client projects, ensuring timely delivery and high-quality standards.
- Company: Join Objectway, a dynamic international company in the finance sector.
- Benefits: Challenging role with opportunities for growth in a supportive environment.
- Other info: Virtual interviews available; we value diversity and inclusivity.
- Why this job: Make a real impact by enhancing client satisfaction and driving project success.
- Qualifications: 8+ years in client management, preferably in banking or consulting.
The predicted salary is between 36000 - 60000 £ per year.
Objectway is seeking a Client Success Manager to join the Service Management UKO team in London. In this role, you will oversee the successful delivery of key clients’ projects, ensuring they are completed on time, within scope and meet the expected quality standards. The purpose of this role is to coordinate efforts across multiple teams, including product delivery, service operations and infrastructure, to ensure smooth execution and effective hand-offs at each project phase.
Focusing on maintaining customer satisfaction throughout the delivery phase by ensuring the product or solution meets agreed-upon requirements and quality standards. Ensuring that service delivery meets contractual obligations, monitoring SLAs and KPIs, and taking corrective actions when necessary. Supporting contract management, invoicing, and billing, ensuring transparency and alignment with agreements. Managing the delivery process by aligning teams, addressing issues that arise, and ensuring rapid resolution to minimize disruptions. Overseeing post-delivery activities, ensuring smooth transitions into operational use and providing support, training, and any follow-up as needed. Regularly communicating project progress, risks, and updates to internal stakeholders and clients to ensure alignment with expectations and, if any, to develop mitigation strategies. Focusing on client retention in the long term, increasing business volume through the development of new service activities.
Required Skills
- At least 8+ years’ experience in the activities/role
- Experience in the UK private banking and/or wealth management sector or Software and/or Consulting companies working for this sector
- Experience in delivering projects to key accounts and leading multi-disciplinary teams
Personal Profile
- Ability to manage relationships with key clients and internal stakeholders
- Strong teamwork skills
- Exceptional problem-solving skills and ability to deal with complexity and work through challenges with clients
- Good analytical skills and attention to details
Contract & Compensation
What We Offer: A challenging and progressive position within an international work environment.
What's next
Please note that first interviews are mainly held virtually. Second or third stage might be arranged at our premises. Candidates who are successful in the recruitment process will be asked to consent to a pre-employment screening as part of the final steps.
Privacy
Please read the privacy policy pursuant to Article 13 of the Data Protection Regulation (EU) 2016/679 (GDPR) published on our website here.
Equality Policy
We are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Client Success Manager employer: Objectway
Contact Detail:
Objectway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the private banking and wealth management sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Success Manager role.
✨Tip Number 2
Prepare for those interviews! Brush up on your project delivery experiences and be ready to discuss how you've managed client relationships and resolved issues. We want you to shine and show them you’re the perfect fit for their team.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you tackled complex challenges in past roles. We believe that demonstrating your analytical abilities will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way, so let’s get you that Client Success Manager position!
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in managing client relationships and delivering projects, especially in the UK private banking or wealth management sector. We want to see how your skills align with what we’re looking for!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled complex challenges in previous roles. We love candidates who can demonstrate exceptional problem-solving abilities, so let us know how you’ve navigated tricky situations with clients or teams.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and achievements. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further!
How to prepare for a job interview at Objectway
✨Know Your Clients
Before the interview, research Objectway and their key clients. Understand their projects, values, and how they measure success. This will help you demonstrate your knowledge of client needs and how you can contribute to their satisfaction.
✨Showcase Your Project Management Skills
Prepare examples from your past experience where you've successfully managed projects, especially in the UK private banking or wealth management sectors. Highlight your ability to coordinate teams, meet deadlines, and ensure quality standards are met.
✨Emphasise Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Objectway values exceptional problem-solving skills, so showcasing your analytical thinking and attention to detail will set you apart.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since the role involves regular communication with stakeholders, demonstrating your ability to convey project progress and updates will be crucial during the interview.