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- Tasks: Lead a team to resolve complex technical issues and enhance customer support.
- Company: Objective Corporation develops impactful software solutions for government sectors globally.
- Benefits: Enjoy flexible hybrid working, comprehensive wellbeing support, and career growth opportunities.
- Why this job: Shape customer experiences while mentoring a talented team in a diverse and inclusive culture.
- Qualifications: Strong SQL skills, coding experience, and excellent communication are essential.
- Other info: Join a company that values diversity and offers extensive learning resources.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Join to apply for the Technical Support Team Leader role at Objective Corporation
Join to apply for the Technical Support Team Leader role at Objective Corporation
At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the Government.
Are you a strong communicator, a natural problem-solver, and passionate about leading people as well as technology? We’re looking for an Technical Support Team Leader to guide Are you an experienced technical expert who thrives on solving complex engineering challenges and enjoys enabling others to do the same? We are looking for an Engineering Support Team Leader to drive the resolution of critical product issues, act as a senior technical escalation point, and support the continuous development of a high performing support engineering team.
This is a hands on technical leadership role. Your expertise in systems, code-level diagnostics, and cloud technologies will be central to ensuring product reliability and exceptional customer outcomes while also guiding and mentoring a team of talented support engineers. a team of skilled support engineers and help us deliver world-class product support. This is a hands-on leadership role where your technical expertise and people-first mindset will directly shape the customer experience — and your team\’s growth.
A Day In Your Role
- Delivering Technical Excellence
- Own and resolve high-priority cross-functional technical escalations involving software defects, deployment failures, performance degradation, and integration errors.
- Perform advanced (Level 3), troubleshooting using source code analysis, runtime debugging, log forensics, and distributed system diagnostics.
- Contribute to knowledge-sharing through deep technical documentation, architectural insights, and proactive tooling improvements.
- Identify recurring technical issues and drive systemic solutions, including fixes, automation\’s, and architecture feedback to R&D.
- Partner with engineering and operations to ensure platform scalability, supportability, and secure cloud-native deployments.
- Leading and Coaching Your Team
- Support, coach, and mentor your team to deliver consistent, high-quality outcomes while developing their technical and professional skills.
- Foster a culture of technical curiosity, resilience and accountability.
- Align your team’s work with service-level objectives, customer satisfaction KIPs and cross-regional collaboration goals.
- Support personal development plans with a focus on growing both technical depth and leadership capacity across the team.
What You Will Bring
- Strong SQL/database expertise (Oracle or SQL Server preferred)
- Experience with application servers such as Wildfly
- Familiarity with Git and source code management
- Solid coding skills (Java or C++ preferred)
- Experience with Azure services, especially Kubernetes
- Understanding of SaaS platforms and security best practices
- Excellent communicator who thrives in collaborative environments
- Proven ability to lead under pressure, with clear communication and structured problem solving.
Why You Will Love Working Here
- Flexible hybrid working to support your lifestyle and family commitments
- Comprehensive wellbeing support, including private healthcare dental and EAP
- Career growth with access to extensive learning resources and leadership development
- Regular team events to connect, celebrate, and have fun together
- A workplace culture that values diversity inclusion and belonging
At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values .
We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by the applicable laws in the regions we operate in.
To provide a positive experience, please advise our Talent Team of any adjustments or accommodations required during the recruitment process so we can support you.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Software Development
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Technical Support Team Leader employer: Objective Corporation
Contact Detail:
Objective Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Team Leader
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL databases and Azure services. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical expertise and readiness for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or mentored team members in the past. This will highlight your ability to foster a culture of growth and accountability, which is crucial for the Technical Support Team Leader position.
✨Tip Number 3
Research Objective Corporation's products and their impact on government software solutions. Understanding their mission and values will allow you to align your answers with their goals during the interview, making you a more appealing candidate.
✨Tip Number 4
Prepare to discuss your problem-solving approach in detail. Given the hands-on nature of this role, being able to articulate how you tackle complex technical issues will be key to demonstrating your fit for the position.
We think you need these skills to ace Technical Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Support Team Leader role. Focus on your technical expertise, leadership experience, and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and leadership. Mention specific examples of how you've successfully led teams or resolved complex technical issues in the past.
Highlight Technical Skills: Emphasise your proficiency in SQL, coding languages like Java or C++, and familiarity with cloud technologies such as Azure. Make sure to mention any experience with SaaS platforms and application servers.
Showcase Soft Skills: In addition to technical skills, highlight your communication and coaching abilities. Provide examples of how you've fostered a collaborative environment and supported team development in previous roles.
How to prepare for a job interview at Objective Corporation
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with SQL, application servers, and cloud technologies. Highlight specific examples where you've solved complex technical issues, as this role requires a strong technical foundation.
✨Demonstrate Leadership Skills
Since this is a leadership position, share your experiences in coaching and mentoring teams. Discuss how you've fostered a culture of accountability and technical curiosity in previous roles.
✨Communicate Clearly and Effectively
As a strong communicator, you should practice articulating your thoughts clearly. Prepare to explain technical concepts in a way that non-technical stakeholders can understand, showcasing your ability to bridge the gap between technology and people.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you've had to resolve high-priority technical escalations and be ready to walk through your thought process and actions taken.
