Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by diagnosing software issues and delivering effective solutions.
- Company: Join a leading SaaS developer with a collaborative and innovative culture.
- Benefits: Enjoy hybrid working, extensive learning resources, and regular social events.
- Why this job: Kickstart your tech career while making a real difference for users.
- Qualifications: Degree in Computer Science or related field, plus a proactive attitude.
- Other info: Diverse team environment with excellent growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Junior Software Support Analyst to join our team in Reading. In this role you'll help customers get the most out of our software by providing technical support and building strong relationships with users. You'll work alongside experienced colleagues, gain hands-on experience with real-world systems and develop the skills needed for a successful career in tech. This role reports to the Engineering Support Team Leader and has no people management responsibilities.
Responsibilities
- Support customers remotely by diagnosing issues and delivering effective solutions within agreed service levels.
- Build technical knowledge of our software and related technologies, using testing environments to replicate and resolve issues.
- Work closely with customers, developing an understanding of their systems and becoming a trusted technical contact.
- Participate in customer meetings, preparing reports and documentation to ensure excellent service delivery.
- Contribute to team performance, meeting support targets and collaborating with colleagues to continuously improve.
- Get involved in projects and initiatives, working with internal teams to enhance customer experience and product quality.
Qualifications
- A degree in Computer Science, Engineering, or a related field - or equivalent hands-on experience.
- Basic knowledge of Microsoft operating systems.
- Awareness of databases such as MySQL or SQL Server.
- Strong problem-solving skills and ability to work independently.
- A proactive attitude and eagerness to learn and develop.
- Clear and confident communication skills.
Benefits
- Hybrid working to help you balance work and life.
- Extensive learning resources to build your technical skills and career.
- A fun, open plan office environment where collaboration and ideas are encouraged.
- Employee Assistance Programme (EAP) for confidential support.
- Regular social events to connect with your team.
Equal Opportunity
If you do not tick every box, do not let that stop you. We value potential, learning agility, and diverse perspectives just as much as experience, and we encourage you to apply. At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values. We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by applicable laws in the regions where we operate. To ensure a positive experience, please inform our Talent Team of any adjustments or accommodations you may require during the recruitment process, so we can support you effectively.
Software Support Analyst in Reading employer: Objective Corporation
Contact Detail:
Objective Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Analyst in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, and think about how your skills can help them. Practise common interview questions and be ready to showcase your problem-solving abilities.
✨Tip Number 3
Show off your passion! During interviews or networking events, share your enthusiasm for tech and learning. Employers love candidates who are eager to grow and contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, so don’t miss out!
We think you need these skills to ace Software Support Analyst in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Software Support Analyst role. Highlight any relevant projects or coursework, especially those related to technical support or software troubleshooting.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this position. Share your passion for tech and how your background in Computer Science or Engineering makes you a great fit for our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Objective Corporation
✨Know Your Software
Before the interview, make sure you have a solid understanding of the software you'll be supporting. Familiarise yourself with its features and common issues users face. This will not only help you answer technical questions but also show your enthusiasm for the role.
✨Practice Problem-Solving
Since this role requires strong problem-solving skills, practice diagnosing and resolving common software issues. You could even set up a testing environment to replicate problems. Being able to walk through your thought process during the interview will impress your interviewers.
✨Communicate Clearly
As a Software Support Analyst, clear communication is key. During the interview, practice explaining technical concepts in simple terms. This will demonstrate your ability to build relationships with customers and convey complex information effectively.
✨Show Your Eagerness to Learn
Highlight your proactive attitude and willingness to learn new technologies. Share examples of how you've tackled challenges in the past or any relevant projects you've worked on. This will show that you're not just looking for a job, but are genuinely interested in growing your career in tech.
