Client Services Manager

Location: Remote/Hybrid

Type: Permanent or FTC

Level: Mid level

Join Obelisk HQ and become part of a team that continues to pave the way forward in the legal industry – creating genuine opportunities to work in a different way and putting people at the heart of legal services. We are seeking a motivated and experienced professional to join our expanding team as a Client Services Manager.

About Obelisk

At Obelisk, we’re changing the way legal work works. Our mission is simple but powerful: to keep talented legal professionals in the law, no matter their background or circumstances. For over 15 years, we’ve led the way in remote, flexible, and hybrid legal solutions – combining high-quality work with a more human way of working.

What makes us different?

• We champion exceptional legal talent that’s too often pushed out of traditional careers – people with caring responsibilities, those returning after a break, or those who want a different kind of balance.
• We believe you shouldn’t have to choose between a fulfilling legal career and the rest of your life.
• For our clients – from global brands to fast-moving scale-ups – we offer flexible legal support they can count on.

Our values

• Human first – We do what is right for our clients, our consultants and our team.
• We are bold – We champion change and take courageous action.
• We value equality – We commit to ensuring everyone has the same chance to thrive.
• We are optimistic – We seek the best in every situation, celebrating success and identifying new ways to grow.

The role

The Client Services Manager sits at the heart of Obelisk’s operations, bridging our exceptional consultant community with the in-house legal teams who rely on us. You will own the end-to-end consultant experience – from welcoming new consultants into the Obelisk community, through matching them to the right roles, supporting them while they’re in engagement, and setting them up for their next opportunity. This is a varied, relationship-driven role for someone who is highly organised, commercially aware and genuinely passionate about people.

Key responsibilities

• Welcome newly on-boarded consultants to the Obelisk community, ensuring they understand our ways of working and are fully work-ready.
• Match consultants to roles generated by the Client Team, working closely with clients to understand their requirements and coaching consultants to win those roles.
• Support consultants throughout their engagements – managing onboarding, equipment and security passes, sharing and receiving feedback, and resolving queries or disputes.
• Liaise with the Client Team towards the end of contracts to identify extension or new role opportunities, managing handovers and end-of-engagement feedback.
• Maintain accurate and up-to-date consultant records in our systems (Buzz and HubSpot), including CVs, work histories, and compliance with GDPR archiving requirements.
• Prepare client proposals with recommended consultants and rates; arrange interviews and manage the full matching cycle to contract completion.
• Monitor the consultant pool to ensure sufficient coverage of required specialisms, working with the wider Client Services Team to inform advertising and recruitment where needed.
• Track competitor activity and market trends, sharing actionable insights with the team.
• Develop and maintain KPIs to monitor engagement, matching and consultant satisfaction performance.
• Supervise junior team members where appropriate, ensuring a consistent and high-quality experience across the matching and engagement process.
• Contribute to operational improvements by liaising with the Tech Team on process and system enhancements.

This role will be measured and rewarded by:

• Quality and speed of consultant matching and engagement.
• Consultant satisfaction and NPS scores.
• Accuracy and completeness of CRM and system records.
• Retention and re-engagement of the consultant pool.
• Living the Obelisk team values.

What are we looking for?

• Minimum three years’ experience in a client services, talent management or legal industry role.
• Excellent relationship-building skills – you are energised by working with people and take genuine pride in the experience you create for them.
• Strong organisational skills and attention to detail, with the ability to juggle multiple priorities in a fast-paced environment.
• Knowledge of, or a strong interest in, the legal profession.
• Experience with HubSpot CRM or similar platforms.
• A collaborative, proactive approach and a growth mindset.

What can we offer you?

• Competitive salary and pension.
• 28 days’ holiday, two additional “personal” days off and your birthday off.
• Private medical insurance, life assurance, income protection and critical illness cover.

For this role, it is essential that you have the right to work in the UK. We are a remote first organisation with the team all meeting in London every two months. We celebrate and encourage diversity and inclusion in our company – it’s a vital part of our #humanfirst approach to business. Everyone is welcome to apply for our roles and we set out to ensure that no-one receives less favourable treatment due to their age, belief, caring responsibilities or pregnancy, disability, ethnicity, gender identity, marital status, race, religion, sex, sexual orientation or any other protected characteristic.

We would like you to be able to perform at your best throughout our recruitment process. Please contact us if you require any adjustments to support you.