At a Glance
- Tasks: Manage client relations and regulatory challenges while providing top-notch support.
- Company: Join Obelis, a leader in EU regulations with over 30 years of experience.
- Benefits: Enjoy a hybrid work setting, continuous learning, and professional growth opportunities.
- Other info: Dynamic role with a focus on risk management and cross-functional collaboration.
- Why this job: Make a real impact by solving complex client issues and improving processes.
- Qualifications: 3-5 years in customer relations or regulatory affairs; strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Obelis is currently looking for a Customer Relations Consultant (UK-based)! As a CR Consultant, you will play a key role at the intersection of client relations and regulatory affairs. In this position, you will manage complex client situations, escalations, and regulatory challenges across the client base, ensuring high-quality, compliant, and solution-oriented support.
- Lead and manage difficult client interactions and negotiations, particularly in sensitive or high-risk situations.
- Ensure consistency and quality in client communication, aligned with service scope and internal standards.
- Coordinate with internal regulatory teams to deliver accurate and timely responses.
- Support the resolution of complaints and recurring client issues, including root cause identification and follow-up actions.
- Provide structured insights and recommendations based on client cases and regulatory trends.
- Identify risks and contribute to preventive actions and process improvements.
- Contribute to client-facing regulatory documentation, when required.
- Support alignment between CR, CS, Sales, and RA in complex situations.
Applicants must hold a valid UK work permit.
- Bachelor’s or Master’s degree preferably in Business, Communications, Regulatory Affairs, Law, or a related field (or equivalent experience).
- 3–5 years of experience in customer relations, consulting, or regulatory affairs.
- Proven experience handling complex cases, complaints, or escalations.
- Solid understanding of regulatory environments and their impact on clients.
- Fluency in English (written and oral). Knowledge of additional languages is a plus.
Training & Development: At Obelis, we believe in continuous learning and professional growth. Risk management in customer relations. Project and stakeholder management in cross-functional environments.
Full-time position. Hybrid work setting.
Obelis s.a is a quality-driven, service-oriented company, with over 30 years of experience in EU Regulations. Providing consultancies on medical devices, cosmetics, and other consumer goods, we believe in making manufacturers better through compliance and making safe products available on the market.
Consultant Relations Administrator in Oxford employer: Obelis Group
Obelis is an exceptional employer that prioritises employee growth and development, offering continuous learning opportunities in a supportive hybrid work environment. With over 30 years of expertise in EU regulations, our culture fosters collaboration and innovation, ensuring that you play a vital role in enhancing client relations while navigating complex regulatory landscapes. Join us to be part of a dedicated team that values quality service and compliance, making a meaningful impact in the industry.
