At a Glance
- Tasks: Manage client relations and tackle regulatory challenges while ensuring high-quality support.
- Company: Join Obelis, a leading consultancy with over 30 years of experience in EU regulations.
- Benefits: Enjoy a hybrid work setting, continuous learning, and professional growth opportunities.
- Other info: Fluency in English required; additional languages are a plus.
- Why this job: Make a real impact on client safety and compliance in a dynamic environment.
- Qualifications: 3-5 years in customer relations or consulting, with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Do you want to contribute to a safer UK market while gaining an authentic international experience as a consultant? Obelis is currently looking for a Customer Relations Consultant (UK-based)! Your role and key responsibilities will be:
- Handle complex client cases and escalations across the client base.
- Lead and manage difficult client interactions and negotiations, particularly in sensitive or high-risk situations.
- Ensure consistency and quality in client communication, aligned with service scope and internal standards.
- Coordinate with internal regulatory teams to deliver accurate and timely responses.
- Support the resolution of complaints and recurring client issues, including root cause identification and follow-up actions.
- Provide structured insights and recommendations based on client cases and regulatory trends.
- Identify risks and contribute to preventive actions and process improvements.
- Contribute to client-facing regulatory documentation, when required.
- Support alignment between CR, CS, Sales, and RA in complex situations.
- Participate in Obelis events.
Requirements:
- Applicants must hold a valid UK work permit.
- Bachelor’s or Master’s degree preferably in Business, Communications, Regulatory Affairs, Law, or a related field (or equivalent experience).
- 3–5 years of experience in customer relations, consulting, or regulatory affairs.
- Proven experience handling complex cases, complaints, or escalations.
- Experience in a regulated environment is a strong advantage.
- Strong communication and relationship management skills, with the ability to handle sensitive situations with professionalism and diplomacy.
- Ability to manage high-pressure and complex scenarios with autonomy and sound judgment.
- Solid understanding of regulatory environments and their impact on clients.
- Analytical mindset with the ability to translate issues into practical improvements.
- Ability to work cross-functionally across teams and stakeholders.
- High level of organization and prioritization.
- Fluency in English (written and oral). Knowledge of additional languages is a plus.
Training & Development:
At Obelis, we believe in continuous learning and professional growth. In this role, you will further develop your expertise in:
- Advanced client communication and escalation handling.
- Risk management in customer relations.
- Project and stakeholder management in cross-functional environments.
Benefits & Conditions:
Location: Oxford
Full-time position
Hybrid work setting
Company Profile:
Obelis s.a is a quality-driven, service-oriented company, with over 30 years of experience in EU Regulations. Providing consultancies on medical devices, cosmetics, and other consumer goods, we believe in making manufacturers better through compliance and making safe products available on the market.
Customer Relations Consultant employer: Obelis Group
Obelis Group is an exceptional employer located in the vibrant city of Oxford, offering a dynamic work culture that fosters innovation and collaboration. As a Global Digital Transformation & Integration Lead, you will have access to continuous learning opportunities and the chance to directly influence the company's strategic direction while working closely with senior leadership. The company values employee growth and provides a supportive environment where your contributions are recognised and rewarded.
