At a Glance
- Tasks: Manage client relations and tackle regulatory challenges while ensuring high-quality support.
- Company: Join Obelis, a leading consultancy with over 30 years of experience in EU regulations.
- Benefits: Enjoy a hybrid work setting, continuous learning, and professional growth opportunities.
- Other info: Fluency in English is essential; additional languages are a plus.
- Why this job: Make a real impact on client safety and compliance in a dynamic environment.
- Qualifications: 3-5 years in customer relations or regulatory affairs; strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Do you want to contribute to a safer UK market while gaining an authentic international experience as a consultant? Obelis is currently looking for a Customer Relations Consultant (UK-based)! Your role and key responsibilities will be:
- Handle complex client cases and escalations across the client base.
- Lead and manage difficult client interactions and negotiations, particularly in sensitive or high-risk situations.
- Ensure consistency and quality in client communication, aligned with service scope and internal standards.
- Coordinate with internal regulatory teams to deliver accurate and timely responses.
- Support the resolution of complaints and recurring client issues, including root cause identification and follow-up actions.
- Provide structured insights and recommendations based on client cases and regulatory trends.
- Identify risks and contribute to preventive actions and process improvements.
- Contribute to client-facing regulatory documentation, when required.
- Support alignment between CR, CS, Sales, and RA in complex situations.
- Participate in Obelis events.
Requirements:
- Applicants must hold a valid UK work permit.
- Bachelor’s or Master’s degree preferably in Business, Communications, Regulatory Affairs, Law, or a related field (or equivalent experience).
- 3–5 years of experience in customer relations, consulting, or regulatory affairs.
- Proven experience handling complex cases, complaints, or escalations.
- Experience in a regulated environment is a strong advantage.
- Strong communication and relationship management skills, with the ability to handle sensitive situations with professionalism and diplomacy.
- Ability to manage high-pressure and complex scenarios with autonomy and sound judgment.
- Solid understanding of regulatory environments and their impact on clients.
- Analytical mindset with the ability to translate issues into practical improvements.
- Ability to work cross-functionally across teams and stakeholders.
- High level of organization and prioritization.
- Fluency in English (written and oral). Knowledge of additional languages is a plus.
Training & Development:
At Obelis, we believe in continuous learning and professional growth. In this role, you will further develop your expertise in:
- Advanced client communication and escalation handling.
- Risk management in customer relations.
- Project and stakeholder management in cross-functional environments.
Benefits & Conditions:
Location: Oxford
Full-time position
Hybrid work setting
Company Profile:
Obelis s.a is a quality-driven, service-oriented company, with over 30 years of experience in EU Regulations. Providing consultancies on medical devices, cosmetics, and other consumer goods, we believe in making manufacturers better through compliance and making safe products available on the market.
Customer Relations Consultant in Banbury employer: Obelis Group
At Obelis, we pride ourselves on being an excellent employer that fosters a culture of continuous learning and professional growth. As a Customer Relations Consultant based in Oxford, you will enjoy a hybrid work setting, competitive benefits, and the opportunity to develop your expertise in client communication and regulatory affairs while contributing to a safer UK market. Our commitment to quality service and employee development makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Consultant in Banbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Obelis Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Obelis Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Consultant in Banbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Obelis Group:Your cover letter is your chance to shine! Tell us why you want to work at Obelis Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Obelis Group!
How to prepare for a job interview at Obelis Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
