At a Glance
- Tasks: Provide a warm welcome and efficient service to all guests at the hotel.
- Company: Oatlands Park Hotel, a luxury hotel setting in Weybridge.
- Benefits: Gain experience in hospitality, work in a stunning environment, and develop customer service skills.
- Other info: Flexible rota with opportunities to work evenings and weekends.
- Why this job: Join a dedicated team and create memorable experiences for guests every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 € per year.
Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting in Weybridge, the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure guests.
We are currently looking for a Front Desk Receptionist to support the Front House function and to report to the Reception Manager. This role involves working 40 hours per week on a rota basis, including evenings and early mornings any day between Monday and Sunday. This role involves significant standing.
MAIN RESPONSIBILITIES- Responsible for providing a friendly, welcoming and efficient service to all guests in line with the hotel vision and values.
- Responsible for checking in/out of guests.
- To undertake front of house duties, including meeting, greeting and attending to guest's needs.
- To build a good rapport with guests and resolve any complaints or issues in line with company standards.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To administer all routes of reservation to ensure room bookings are made.
Receptionist in Surrey employer: Oatlands Park Hotel
Oatlands Park Hotel is an exceptional employer, offering a vibrant work culture that prioritises excellence in service and employee development. Nestled in the picturesque Weybridge, our team enjoys a supportive environment with opportunities for growth and the chance to be part of a dedicated group committed to creating memorable experiences for our guests. With a focus on individual moments of service excellence, we ensure that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Surrey
✨Tip Number 1
First things first, make sure you know the hotel inside out! Research Oatlands Park Hotel and understand their values and what makes them stand out in the luxury sector. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your people skills. As a Front Desk Receptionist, you'll be the face of the hotel, so practice how you can create that friendly and welcoming vibe. Think of examples from your past experiences where you've gone above and beyond for guests.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows you're engaged and keen to learn more about the role. Ask about the team dynamics or how they handle guest complaints – it’ll give you insight into their culture and how you can fit in.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Good luck, and we hope to see you at Oatlands Park Hotel soon!
We think you need these skills to ace Receptionist in Surrey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can bring a friendly and welcoming vibe to our team. Don’t be afraid to share a bit about yourself and what makes you passionate about hospitality.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist role at Oatlands Park Hotel. Highlight your relevant experience and skills that align with our vision of service excellence. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our hotel and what we stand for!
How to prepare for a job interview at Oatlands Park Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research Oatlands Park Hotel. Familiarise yourself with their values, services, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their standards of excellence.
✨Practice Your People Skills
As a Front Desk Receptionist, you'll be the first point of contact for guests. Practice your greeting and how you would handle various guest scenarios. Role-playing with a friend can help you feel more confident in providing that friendly and welcoming service they’re looking for.
✨Dress to Impress
First impressions matter, especially in the luxury hotel sector. Make sure to dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Prepare for Common Questions
Think about questions you might be asked, such as how you would handle a difficult guest or your experience with billing processes. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to provide excellent service.
