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- Tasks: Assist in managing the night reception desk and ensure excellent guest service.
- Company: Join Oatlands Park Hotel, a luxury 4-star hotel steeped in history.
- Benefits: Enjoy 28 days annual leave, free meals on duty, and friends and family rates.
- Why this job: Be part of a dedicated team creating memorable experiences in a stunning setting.
- Qualifications: Experience in customer service and a passion for hospitality are essential.
- Other info: Must have legal authorization to work in the UK; no visa sponsorship available.
The predicted salary is between 30000 - 42000 £ per year.
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Are you ready to be the welcoming face of the royal crown jewel of Surrey, located on the historic site of a Royal Tudor Palace built by King Henry VIII? Do you have a passion for hospitality, excellent attention to detail, and a calm, professional approach to night-time operations?
We are recruiting for a dedicated and service-focused Assistant Night Reception Manager at Oatlands Park Hotel, a luxury 4-star hotel in Weybridge, Surrey.
Our Hotel
Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel and hospitality industry, one of Surrey\’s most dynamic and successful industries. Located in a stunning setting in Weybridge, the hotel employs some of the most skilled, professional and dedicated people that the industry has to offer.
We understand that every guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers. Each member of the team is an ambassador of our Company values:
– Teamwork
– Integrity
– Mutual Respect
– Passion for Service; and
What will you do?
You will report to the Night Manager and the other Front of House Management. As the Assistant Night Manager, you will be responsible for assisting in the smooth running of the reception desk between the hours of 22:45 and 07:15.
Main Responsibilities
– Providing a friendly, welcoming and efficient service to all guests in line with the hotel\’s vision and values.
– Ensure all guest requests and enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
– Transfer incoming phone calls to the relevant department or take a message in their absence.
– Ensure all requests are recorded and actioned in accordance with company policy and in an efficient and courteous manner.
– Be aware at all times of current business targets and focus at all times on achieving targets.
– Deputise for the Night Manager and act as Duty Manager in their absence.
– Ensure night audit is completed and correct.
– Assist with training and onboarding new joiners.
– Assist in ensuring the security of the hotel, guests and staff during the night.
Education and Qualifications:
– Hospitality qualification or working towards one would be desirable.
Required Skills and Experience:
If you tick the following, we encourage you to apply:
– You must have experience of night working.
– At least 1 year experience of working on a reception desk in a customer service or reception role.
– A friendly, welcoming and customer focused approach, providing a consistently high standard of customer service.
– Good standard of administrative skills.
– High standard of presentation and etiquette.
– You should be able to work collaboratively with others and have good verbal communication skills.
– You must be able to work effectively under pressure.
– You should have a \”can do\” attitude, and be open to suggestions and constructive feedback.
– Deal with customer data in accordance with UK GDPR and data protection.
– Ability to think fast and deliver solutions on a daily basis.
– Live within a commutable distance of the hotel.
– Commit to continuous professional development (CPD).
– Working knowledge of Opera Property Management System (PMS) would be an advantage.
Right to Work:
– You must have legal authorization to work in the United Kingdom.
– The Hotel does not sponsor work visas.
You will enjoy a range of staff benefits including:
– 28 days annual leave
– Free meals on duty
– Free parking
– Friends and family rates
You can apply by sending us your CV. Make sure you include your current town or city and any relevant experience in your CV.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Hospitality
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Assistant Night Reception Manager employer: Oatlands Park Hotel
Contact Detail:
Oatlands Park Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Reception Manager
✨Tip Number 1
Familiarise yourself with the Oatlands Park Hotel's values and mission. Understanding their commitment to teamwork, integrity, and service excellence will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your experience in night-time operations and customer service. Be prepared to discuss specific scenarios where you've successfully managed guest requests or resolved issues during night shifts.
✨Tip Number 3
Showcase your knowledge of the Opera Property Management System if you have it. If not, express your willingness to learn quickly, as this could set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Oatlands Park Hotel. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Assistant Night Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles that involved night shifts or reception duties, as well as your ability to handle guest requests efficiently.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the hotel's values. Mention specific examples of how you've demonstrated teamwork, integrity, and a passion for service in your past roles.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as good administrative skills, verbal communication, and the ability to work under pressure. If you have experience with Opera PMS, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Assistant Night Reception Manager role.
How to prepare for a job interview at Oatlands Park Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns with the hotel's values of teamwork and passion for service.
✨Demonstrate Attention to Detail
As an Assistant Night Reception Manager, attention to detail is crucial. Be prepared to discuss how you ensure accuracy in tasks such as handling guest requests and completing night audits. Mention any systems or processes you use to maintain high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations, especially under pressure. Think of examples from your past experience where you successfully resolved issues or managed difficult guests, showcasing your problem-solving skills.
✨Familiarise Yourself with the Hotel's Values
Research Oatlands Park Hotel and its core values before the interview. Be ready to discuss how you embody these values in your work ethic and interactions with guests and colleagues, demonstrating that you're a good cultural fit for the team.
