Oasis Corporate Housing seeks energetic, outgoing individuals who want to work in a fun, fast-paced environment, facilitating superior guest experiences. This is a full-time home-office-based position from the team member\'s remote home office (all home office furniture and equipment will be provided).
Roles and Responsibilities:
First Priority
- Resolve reported client and guest maintenance and/or service issues
- Maintain an over-the-top \"customer-centric\" and \"perfectionist\" approach in all roles and responsibilities
- Manage and complete extension requests for clients when needed
- Work with other Guest Services Associates to create, maintain, and deliver a monthly guest services report to management
- Carry out our 5-point contact process and be our guests\' point of contact through their time in temporary housing.
- Identify areas for process improvement, develop \"buy-in\" for ideas for all stakeholders, and implement those ideas that are collectively agreed upon
Second priority
- Send out extension requests and move-out instructions
- Regularly update Oasis\'s IssueTrak portal for any reported issues that in-house guests have raised
- Cover the emergency out-of-hours telephone line, providing support for urgent cases when required
Qualifications:
- Guest Services experience is preferred
- Must present a positive and professional behaviour
- Must have the ability to thrive in a fast-paced environment and the ability to stay calm under pressure
- Good MS Word and Excel
- Excellent written and spoken English
- Ability to communicate clear, concise, and kind manner, via email and phone
- Must have a passion for guest happiness
- Must be well organized and able to work within a fast-paced environment
Compensation:
As an independent contractor, any taxes, benefits, social charges, or other required charges are the responsibility of the independent contractor.
*Please send resume to beckie@staywithoasis.com
