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- Tasks: Lead a dynamic Guest Services Team to create unforgettable guest experiences.
- Company: Join Oasis Corporate Housing, a fun and fast-paced remote work environment.
- Benefits: Enjoy flexible home office setup with all equipment provided.
- Why this job: Make a real difference in guest happiness while developing your career.
- Qualifications: Must have guest services experience and thrive under pressure.
- Other info: Great opportunity for growth in a supportive team culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Oasis Corporate Housing seeks energetic, outgoing individuals who want to work in a fun, fast-paced environment, facilitating superior guest experiences. This is a full-time homeâofficeâbased position from the team member's remote home office (all home office furniture and equipment will be provided).
Roles and Responsibilities
- First priority: Manage and support the Guest Services Team with the day-to-day operations.
- Maintain an overâtheâtop "customerâcentric" and "perfectionist" approach in all roles and responsibilities.
- Identify and monitor trends from an operations perspective and implement new strategies where needed to deliver the best possible service to our clients.
- Create, maintain, and deliver monthly guest services reports.
- Acknowledge and handle any escalation cases that are reported through until resolution.
- Identify areas for process improvement, develop buyâin for ideas for all stakeholders, and implement those ideas that are collectively agreed upon.
- Second priority: Regularly update Oasis's IssueTrak portal for any reported issues that inâhouse guests have raised.
- Ensure that the Oasis internal portal (Metis) is up to date and accurate for all reservations.
- Cover the emergency outâofâhours telephone line, providing support for urgent cases when required.
Qualifications
- Guest Services experience is essential.
- Must present a positive and professional behaviour.
- Must have the ability to thrive in a fastâpaced environment and stay calm under pressure.
- Good MS Word and Excel skills.
- Excellent written and spoken English.
- Ability to communicate in a clear, concise, and kind manner, via email and phone.
- Must have a passion for guest happiness.
- Must be wellâorganized and able to work within a fastâpaced environment.
Compensation
As an independent contractor, any taxes, benefits, social charges, or other required charges are the responsibility of the independent contractor.
Contact
Please send resume to beckie@staywithoasis.com.
Guest Services Manager (UK) in London employer: Oasis
Contact Detail:
Oasis Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Guest Services Manager (UK) in London
â¨Tip Number 1
Get to know the company culture! Before your interview, check out Oasis Corporate Housing's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests and team members, make sure you can express yourself clearly and kindly. Try role-playing common scenarios with a friend to boost your confidence.
â¨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle escalations and improve processes.
â¨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to highlight your guest services experience and passion for customer happiness in your application.
We think you need these skills to ace Guest Services Manager (UK) in London
Some tips for your application đŤĄ
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so donât be afraid to be a bit informal and friendly. Remember, weâre all about creating superior guest experiences, so show us how you can bring that energy!
Tailor Your Application: Make sure to tailor your CV and cover letter to the Guest Services Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so donât hold back on those details!
Be Clear and Concise: We appreciate clarity! When youâre writing your application, keep it clear and concise. Use bullet points where necessary and make sure your key achievements stand out. This helps us quickly see why youâd be a great fit for our team.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about what we do at Oasis Corporate Housing!
How to prepare for a job interview at Oasis
â¨Know Your Guest Services Inside Out
Before the interview, make sure you understand the key responsibilities of a Guest Services Manager. Familiarise yourself with customer-centric approaches and think about how you can implement them in your role. This will show that you're not just interested in the job, but that youâre ready to hit the ground running.
â¨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully handled guest complaints or escalations. Think of situations where you identified a problem and implemented a solution. This will demonstrate your ability to stay calm under pressure and your commitment to guest happiness.
â¨Highlight Your Organisational Skills
Since this role requires excellent organisation, come equipped with examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to keep everything on track, especially in a fast-paced environment.
â¨Practice Clear Communication
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview. This shows your interest in the company and helps you gauge if itâs the right fit for you.