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- Tasks: Lead a dynamic Guest Services Team to create unforgettable guest experiences.
- Company: Join Oasis Corporate Housing, a fun and fast-paced remote work environment.
- Benefits: Work from home with provided equipment and flexible hours.
- Why this job: Make a real difference in guest satisfaction while developing your leadership skills.
- Qualifications: Experience in guest services and a passion for customer happiness required.
- Other info: Perfect for those who thrive under pressure and love a challenge.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Oasis Corporate Housing seeks energetic, outgoing individuals who want to work in a fun, fast-paced environment, facilitating superior guest experiences. This is a full-time home-office-based position from the team member’s remote home office (all home office furniture and equipment will be provided).
Roles and Responsibilities
- First priority: Manage and support the Guest Services Team with the day-to-day operations.
- Maintain an over-the-top “customer-centric” and “perfectionist” approach in all roles and responsibilities.
- Identify and monitor trends from an operations perspective and implement new strategies where needed to deliver the best possible service to our clients.
- Create, maintain, and deliver monthly guest services reports.
- Acknowledge and handle any escalation cases that are reported through until resolution.
- Identify areas for process improvement, develop buy-in for ideas for all stakeholders, and implement those ideas that are collectively agreed upon.
- Second priority: Regularly update Oasis’s IssueTrak portal for any reported issues that in-house guests have raised.
- Ensure that the Oasis internal portal (Metis) is up to date and accurate for all reservations.
- Cover the emergency out-of-hours telephone line, providing support for urgent cases when required.
Qualifications
- Guest Services experience is essential.
- Must present a positive and professional behaviour.
- Must have the ability to thrive in a fast-paced environment and stay calm under pressure.
- Good MS Word and Excel skills.
- Excellent written and spoken English.
- Ability to communicate in a clear, concise, and kind manner, via email and phone.
- Must have a passion for guest happiness.
- Must be well-organized and able to work within a fast-paced environment.
Compensation
As an independent contractor, any taxes, benefits, social charges, or other required charges are the responsibility of the independent contractor.
Contact
Please send resume to beckie@staywithoasis.com.
Guest Services Manager (UK) employer: Oasis
Contact Detail:
Oasis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager (UK)
✨Tip Number 1
Get to know the company! Research Oasis Corporate Housing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent written and spoken English, try role-playing common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Show off your guest services experience! Prepare specific examples from your past roles where you went above and beyond for customers. This will demonstrate your passion for guest happiness and your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining the Oasis team.
We think you need these skills to ace Guest Services Manager (UK)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the energetic and outgoing side of you that matches our fun, fast-paced environment. Don't be afraid to be yourself!
Tailor Your Experience: Make sure to highlight your guest services experience in your application. We’re looking for someone who can manage and support our team, so share specific examples of how you've excelled in similar roles before.
Be Clear and Concise: Since excellent written communication is key for this role, keep your application clear and to the point. Use straightforward language and make sure your skills and experiences are easy to understand.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Oasis
✨Know Your Guest Services Inside Out
Before the interview, make sure you understand the ins and outs of guest services. Familiarise yourself with common challenges in the industry and think about how you would handle them. This will show your potential employer that you're not just passionate about guest happiness but also prepared to tackle real-world issues.
✨Show Off Your Communication Skills
Since this role requires excellent written and spoken English, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've effectively communicated with guests or resolved conflicts in the past. This will demonstrate your ability to maintain a positive and professional demeanour under pressure.
✨Bring Data to the Table
The job involves creating monthly reports, so be ready to discuss any relevant experience you have with data analysis or reporting. If you can, bring examples of how you've used data to improve guest services in previous roles. This will highlight your analytical skills and your commitment to continuous improvement.
✨Emphasise Your Organisational Skills
In a fast-paced environment, being organised is key. Think of specific strategies you've used to stay on top of tasks and manage your time effectively. Share these during the interview to illustrate your ability to thrive in a busy setting and ensure that nothing falls through the cracks.