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- Tasks: Supervise arcade operations, ensuring customer satisfaction and high service standards.
- Company: Join Oasis Retail Services, Northern Ireland's trusted name in adult gaming centres.
- Benefits: Enjoy competitive pay, bonuses, extra day off for your birthday, and a pension scheme.
- Why this job: Be part of a vibrant team and make a real impact in a fun environment.
- Qualifications: GCSE Maths and English (D or above), plus customer service and cash handling experience.
- Other info: Opportunities for progression and full training provided.
Supervisor – £13.75 per hour, 38 hour permanent contract, 5 shifts a week
We are Oasis Retail Services, Northern Irelands leading Casino experience provider and we are looking for a Store Supervisor to work alongside the manager in one of our high end gaming centres.
Oasis has been involved in many aspects of the gaming machine industry and its success and growth have been a direct result of a carefully nurtured reputation and a forward-thinking professional approach. From small beginnings, Oasis is now a significant operation with the main emphasis of its business development being in Northern Ireland and employing circa 150 people.
Our gaming centres are designed to be elegant and comfortable spaces for adults who chose to play gaming machines to enjoy their leisure time. Our gaming centres are all fitted out and maintained to the highest standards to provide our customers with the environment they deserve.
We provide a mixture of the most popular and modern gaming machines available in Northern Ireland, and constantly invest in new equipment to ensure customers are provided with an excellent selection of machines.
Benefits Package
- £ Attendance Bonus –Based on annual sickness
- £ Overtime rate paid
- Extra holiday for your birthday
- £ Late night rate –Extra £ for every hour after midnight
- Company Sick Pay
- Lunch or evening meal provided
- £ Employee of the month scheme
- Company Pension
- Company progression
- Comprehensive training and development
- Job Security
Requirements
Requirements for supervisor & night supervisor are –
- GCSE Maths and English or equivalent D or Above
- 1 year cash handling experience
- 1 year customer service
- 1 year supervisory/Keyholding experience.
Main Duties
- Ensuring the smooth running of the Branch.
- Ensure high levels of housekeeping and presentation throughout the whole location at all times.
- Ensure high standards of service and hospitality are always delivered to all customers.
- Maintaining high levels of presentation in all areas of work.
- Supervision of customer care staff.
- Ensure staff are neat and correctly always wearing company uniform.
- Ensure staff deliver high standards of customer service and hospitality.
- Assist Branch Manager with weekly collections taking care to follow company procedures.
- Key holder duties and responsibilities
- Ensuring Company policies and procedures are adhered to.
- Ensuring correct completion of all paperwork.
- Be responsible for the security of Company property, reporting anything suspicious immediately.
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
- Adhere to Company policies and procedures relating to health and safety, security, and food hygiene.
- Communicate with customers and other staff effectively.
- Report any machine faults and errors immediately.
- Any other duties as required.
- Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.
- Weekend and public holiday cover required.
- Working hours – 38, some flexibility required.
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Supervisor, Arcade employer: Oasis Retail Services
Contact Detail:
Oasis Retail Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor, Arcade
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Oasis Retail Services. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your customer service experience and how it relates to the Arcade Supervisor role. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and looking the part can give you that extra boost of confidence when meeting your potential new boss.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Arcade Supervisor position!
We think you need these skills to ace Supervisor, Arcade
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction in your previous roles. Share specific examples that demonstrate your ability to handle various situations.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and experiences without any confusion.
Tailor Your Application: Take a moment to customise your application for the Arcade Supervisor role. Mention how your skills align with our values at Oasis Retail Services, especially in delivering high-quality service and maintaining a secure environment for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Oasis Retail Services
✨Know the Company Inside Out
Before your interview, take some time to research Oasis Retail Services. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Arcade Supervisor, customer satisfaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to handle difficult situations and how you ensure a positive experience for everyone.
✨Demonstrate Leadership Qualities
You’ll be responsible for running shifts and supervising staff, so it’s important to convey your leadership skills. Think of instances where you’ve successfully led a team or managed a project. Be ready to discuss how you motivate others and maintain high standards.
✨Prepare for Cash Handling Questions
Since cash handling is a crucial part of the role, brush up on your knowledge of cash management practices. Be prepared to discuss your previous experiences with cash handling and how you ensure accuracy and security in financial transactions.