At a Glance
- Tasks: Supervise staff and ensure smooth operations at our busy gaming venue.
- Company: Join Oasis, a leading gaming operator in Northern Ireland, part of the MERKUR family.
- Benefits: Enjoy 28 days holiday, a pension scheme, and excellent career progression opportunities.
- Other info: Dynamic night shifts with a focus on teamwork and personal development.
- Why this job: Be a key player in delivering top-notch customer service and maintaining high standards.
- Qualifications: 1 year of supervisory experience and strong customer service skills required.
The predicted salary is between 15.06 - 15.06 £ per hour.
Location: Lisburn, Governors Road
Hourly rate: £15.06 per hour
Hours per week: 32 per week
Night shifts are between midnight and 8.00am.
Based in Lisburn, you will be working alongside our team in a busy Lisburn venue while working closely with the Venue Manager to ensure the smooth running of our Adult Gaming Centre, supervising venue staff and ensuring company policies and procedures are adhered to, as well as aligning processes to those in the MERKUR parent company to contribute to the continual improvement of one of our Venues and company operation.
About you
We are looking for an experienced Night Supervisor with great people skills. A customer-focused supervisor who works well in a team.
Essential Criteria
- Minimum of 1 years’ staff supervision experience
- Minimum of 1 years’ cash handling experience
- Excellent customer service skills
- Proficient with Microsoft computer systems such as Outlook, Word, Excel
- Ability to move and lift machines
- GCSE or equivalent grade D or above
Desirable Criteria
- Previous industry experience or knowledge
Benefits
- 28 days holiday (including Bank Holidays)
- Contributory Pension Scheme
- Excellent Career Progression Opportunities
- Training and Development
Your Role will include
- Working closely with the Venue Manager with the following tasks:
- Ensuring the smooth running of the Branch, supervision of venue staff.
- Assist Branch Manager with weekly collections taking care to follow company procedures.
- Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Ensure high standards of service and hospitality are always delivered to all customers and ensure that customer service is carried out in line with company standards.
- Maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Ensuring Company policies and procedures are adhered to.
- Key holder duties and responsibilities.
- Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- Report any machine faults and errors immediately.
- Ensuring correct completion of all paperwork.
- Any other duties as required.
- Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.
- Night shifts are considered any time between midnight and 8am.
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
MERKUR Slots (OASIS) - Night Supervisor - Lisburn employer: Oasis Retail Services Limited
MERKUR Slots is an excellent employer that prioritises employee growth and development, offering robust training and career progression opportunities within a supportive work culture. Located in Lisburn, our Adult Gaming Centre provides a dynamic environment where teamwork and customer service excellence are at the forefront, ensuring that every staff member feels valued and empowered to contribute to our success.
Contact Details:
Oasis Retail Services Limited Recruitment Team
