At a Glance
- Tasks: Deliver top-notch customer service and maintain a vibrant gaming environment.
- Company: Join the exciting MERKUR Slots family, a leading gaming operator in Northern Ireland.
- Benefits: Enjoy 28 days holiday, a pension scheme, and fantastic career progression opportunities.
- Other info: Flexible hours with a supportive work culture focused on growth and development.
- Why this job: Be part of a dynamic team and elevate your career in the gaming industry.
- Qualifications: Customer service and cash handling experience are essential; Microsoft skills are a plus.
The predicted salary is between 12.8 - 12.8 £ per hour.
Do you want to be part of an exciting market‑leading business that can help your career scale to new heights? Then read on!
- Position: Team Member
- Hourly rate: £12.80 per hour
Hours per week: 37 per week, including weekends and public holidays.
Working hours are between 8.30am and midnight on a rota basis. Full flexibility is required.
Who Are Oasis?
Oasis is an established, major gaming operator in Northern Ireland, operating Adult Gaming Centres and a Family Entertainment Centre and became part of the UK MERKUR Family in late 2025.
Oasis continues to go from strength to strength.
About You
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays.
You must be able to work on your own initiative, as well as part of a team.
Essential Criteria
- Minimum of 1 years’ customer service experience
- Minimum of 1 years’ cash handling experience
- Excellent customer service skills
- Proficient with Microsoft computer systems such as outlook, word, excel
- Confident in your ability to move and lift machines
Desirable Criteria
- Previous industry experience or knowledge
- GCSE or equivalent in Maths and English
Benefits
- 28 days holiday (including Bank Holidays)
- Contributory Pension Scheme
- Excellent Career Progression Opportunities
- Training and Development
Your Role will include
- Working closely with the Venue Manager and Supervisors on the following:
- In this customer service role, you will ensure high levels of housekeeping and presentation throughout the whole location at all times.
- Ensure high standards of service and hospitality are always delivered to all customers.
- Maintaining high levels of presentation in all areas of work.
- Ensuring Company policies and procedures are adhered to.
- Be aware of the security of Company property, reporting anything suspicious immediately.
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
- Communicate with customers and other staff effectively.
- Report any machine faults and errors immediately.
- Any other duties as required. Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.
- Equal Opportunity and Work Environment
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
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MERKUR Slots (OASIS) - Team Member - Carrickfergus employer: Oasis Retail Services Limited
MERKUR Slots is an excellent employer that prioritises employee growth and development, offering robust training and career progression opportunities within a supportive work culture. Located in Lisburn, our Adult Gaming Centre provides a dynamic environment where teamwork and customer service excellence are at the forefront, ensuring that every staff member feels valued and empowered to contribute to our success.
Contact Details:
Oasis Retail Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land MERKUR Slots (OASIS) - Team Member - Carrickfergus
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oasis Retail Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oasis Retail Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace MERKUR Slots (OASIS) - Team Member - Carrickfergus
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oasis Retail Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at Oasis Retail Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oasis Retail Services Limited!
How to prepare for a job interview at Oasis Retail Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
