Account Manager - London or Sandbach

Reports to Sales Director Location Sandbach HQ or London Hours 8:00–5:00, Mon–Fri Salary DOE + commission

Job Purpose

We're looking for an Account Manager to own and grow a portfolio of our existing client relationships — retaining what we've already won, while finding new opportunities to upsell and cross-sell into additional sites within those same companies. That means you'll need to be comfortable making a genuinely cold approach too: reaching out to a new decision-maker at a client's other office or site is very much part of the job, just within companies where we already have a foot in the door. Expect a healthy mix of time in the office and out visiting clients face to face.

The accounts in your portfolio are yours to run end to end — you're the person the client picks up the phone to, and the one who spots the next opportunity, whether that's within a site you already manage or an entirely new office within the same company, before anyone else does. If you get genuine satisfaction from watching a relationship grow over time, this is the role for you.

Key Responsibilities

• Own and grow a portfolio of existing client accounts, building relationships that go beyond the day-to-day contact
• Proactively identify and develop new opportunities within your accounts, increasing overall spend and account value
• Present and pitch additional products and services to existing clients as their needs evolve
• Keep the CRM accurate and up to date, logging account records, opportunities, and next steps
• Resolve client issues quickly and professionally, protecting the relationship and our reputation
• Hit and exceed account growth targets, working closely with the wider sales team where opportunities extend beyond your own accounts

Requirements

• Proven experience as an account manager or in another client-facing relationship or sales role
• A track record of growing existing accounts, not just maintaining them
• Comfortable making a cold approach to a new contact or decision-maker within a company we already partly serve
• Confident presenting and pitching to existing clients, comfortable spotting and developing new opportunities within an account
• Strong negotiation and problem-solving skills, with the ability to handle and resolve client issues professionally
• Experience using a CRM to manage accounts and pipeline
• A collaborative team player, comfortable working with the wider sales team to convert opportunities that extend beyond your own portfolio

Personal Attributes

Humble —no ego, happy to muck in and support the wider team. Hungry —driven to grow every account, never content to let a relationship sit still. Smart —sharp, adaptable, and quick to understand a client's real needs.

What You'll Get

• A competitive salary, dependent on experience, plus an established bonus and commission scheme
• 25 days annual leave, plus bank holidays
• Strong career progression — annual reviews with performance-based salary increases
• Free Friday lunches
• A genuine opportunity to shape your own success within a fast‑growing, ambitious team