At a Glance
- Tasks: Provide top-notch tech support and troubleshoot issues for users.
- Company: Join Almac Group, a leader in advancing human health globally.
- Benefits: Enjoy a competitive salary, excellent benefits, and paid time off.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real difference in healthcare while developing your tech skills.
- Qualifications: 3rd Level Qualification, desktop support experience, and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.
Skills and attributes:
- Software support
- Service Desk
Description:
Hours: 37.5 Hours per week (see further information below regarding working pattern)
Salary: Competitive plus an excellent Benefits Package
Business Unit: Central Services
The Role: The IS Support Technician role is to ensure proper computer operation so that end users can accomplish business tasks. Serves as an initial point of contact to record incident and problem resolution through triage and escalation. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution using approved diagnostic and request tracking tools mainly by accessing end user machines via remote means. The role requires technical troubleshooting abilities and excellent customer service skills.
What we are looking for:
- Eligibility to work in the UK or possess a valid work permit that will allow you to take up full time, permanent employment in the UK.
- 3rd Level Qualification (or equivalent)
- Full current driving licence
- Experience in Desktop Support
- Working knowledge of Microsoft Office products
- Proficiency in the use of Active Directory and Windows Operating Systems
- VDI Desktop Support Experience
Further Information:
For more information on essential and desirable criteria, please review the job description attached to the online job posting. The successful applicant’s working hours will be 09.00 – 17.00 for the first 6 months. After that, you will work an alternating shift pattern of: 07.30 to 15.30 Mon-Fri OR 09:00 – 17:00 Mon-Fri & 13.00 to 21:00 Mon-Fri (1 week per month).
Apply Now:
Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.
Closing Date: We will no longer be accepting applications after 5pm on Wednesday 22nd July 2026.
Almac Group is an Equal Opportunity Employer.
Support Technician (Triage) in Craigavon employer: OASIS Group
Almac Group is an exceptional employer, offering Software Engineer opportunities that allow you to contribute to meaningful projects in the healthcare sector. With a strong focus on collaboration and professional development, employees benefit from a supportive work culture that values innovation and integrity, all while working with cutting-edge technologies in a global organisation dedicated to advancing human health.
StudySmarter Expert Advice🤫
We think this is how you could land Support Technician (Triage) in Craigavon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what OASIS Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges OASIS Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at OASIS Group!
✨Direct Apply to OASIS Group
Let's not forget to apply directly through the OASIS Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Technician (Triage) in Craigavon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at OASIS Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at OASIS Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at OASIS Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
