IRT Customer Solutions Specialist Level 1
- Full time
Who We Are
Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.
Skills and attributes
- Data Management
- Inventory Management
- Customer Services
Description
IRT Customer Solutions Specialist Level 1
Who we are
Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.
Description
Hours / Shifts: 37.5 Hours Per Week -Monday-Thursday flexi core hours 10am-4pm AND Sunday 5am-1pm
Business Unit : Clinical Technologies
Open To : Internal & External Candidates
Ref No: HRJOB11819
The Opportunity
We are recruiting for an IRT Customer Solutions Specialist Level 1 to join our Systems Management team within Project Services at our global headquarters in Craigavon.
In this role, you will act as the first point of escalation for clinical study sites participating in global clinical trials using IXRS technology. This technology supports subject enrolment, randomisation, drug inventory management and the recording of subject data. You will provide timely support to sites utilising IRT technology while carrying out a range of activities including Data Management, Inventory Management and User Security Management. The role offers an excellent opportunity to develop customer service, analytical thinking and problem-solving skills while gaining valuable experience within the clinical research environment.
“Joining Almac means becoming part of a fast-paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long‑term career progression across the Almac Group.
Our approach is simple – we support, develop and reward our people, build fulfilling careers and together we advance human health. More information can be found here; Life at Almac - Almac ”
What you need to be successful
· Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full time employment in the UK.
· GCSE (or equivalent) in Mathematics and English Language, Grade C or above
· Previous experience within a customer facing role within a service industry
Further information
For further information on essential and desirable criteria, please review the job description attached to the online job posting.
Additional Information
The working pattern for this role is flexible working Monday to Thursday, with core hours of 10am to 4pm, and a fixed shift on Sundays from 5am to 1pm.
Closing Date
We will no longer be accepting applications after 5pm on Tuesday 8 September 2026.
Paid Time-Off for Vacation and Sick Days
Flexible Schedules
Professional Development + Growth
Free onsite tea/coffee
EAP (Employee Assistance Programme)
Staff Discounts
Professional Coaching
Team Bonding Events
Opportunities for Advancement
Attractive Compensation Package
Work/Life Balance
Relocation Assistance
Wellness Programs
Lunch & Learns
Employee Recognition
Employee Referral Bonus
Rewards for Years Of Service
Death in Service
Pension Scheme
Almac Group is an Equal Opportunity Employer
#J-18808-Ljbffr
IRT Customer Solutions Specialist Level 1 in Craigavon employer: OASIS Group
Costa Coffee is an excellent employer, offering a vibrant work culture in the heart of Tower Centre Ballymena. With fully flexible schedules, generous employee discounts, and comprehensive training programmes, we prioritise your growth and development while ensuring you deliver exceptional coffee experiences to our customers every day.
