At a Glance
- Tasks: Lead a team of Leisure Assistants and ensure top-notch customer service for community users.
- Company: Oasis Academy Lord’s Hill, a vibrant community-focused academy.
- Benefits: Flexible evening and weekend hours, supportive team environment, and opportunities for personal growth.
- Other info: Join a diverse team committed to safeguarding and promoting welfare.
- Why this job: Make a difference in your community while gaining valuable leadership experience.
- Qualifications: Experience in customer service and team management is a plus.
The predicted salary is between 32243 - 39408 £ per year.
Oasis Academy Lord’s Hill is currently seeking to appoint an energetic and enthusiastic Senior Leisure Assistant to join the Leisure Team in providing excellent customer service to its many community users during evenings and weekends.
Leisure Assistants are line managed by the Community Lettings Manager, working proactively with members of the Academy teaching and site staff.
This particular role consists primarily of Monday, Thursday, Friday evenings and weekend afternoons, with occasional work on other days, when cover is required.
Key Responsibilities Include
- On behalf of the Community Lettings Manager, oversee Leisure Assistants and ensure shifts run effectively and efficiently.
- Ensure that all users of Oasis Academy Lord’s Hill community facilities feel professionally welcomed and appreciated through the highest level of customer care whenever they visit the facilities or when they contact the Community Team by other means such as the telephone, email or letter.
- Carry out as necessary, efficient and effective administration, booking and financial processes relating to community usage in line with procedures.
- Set out required equipment and furniture in rooms and sports areas in a timely fashion in preparation for use with the session’s bookings ensuring that all equipment is put back correctly in a timely fashion at the end of all community usage sessions.
- Operate in line with appropriate Health and Safety policies and procedures acting as Fire Marshall and be responsible for leading fire evacuations.
- Provide First Aid as appropriate.
- Ensure appropriate site security during Community use, following all work policies and procedures, including those for the unlocking and locking of the premises and site.
- Act as a key holder for the site and be responsible for opening and closing the premises.
- Manage, politely, efficiently and effectively any customer queries or complaints that arise or in circumstances where the complaint or query cannot be resolved, to forward the query to the Community Lettings Manager as appropriate.
- Report any repair and maintenance needs of the community facilities to the, Community Lettings Manager or the Academy site team as appropriate.
- Ensure that all areas and equipment used by the community are always kept to the highest standard of cleanliness, carrying out specific cleaning duties as required.
- Sell drinks and other refreshments from the reception area and to keep this area clean and tidy during operating hours.
- Accurately oversee and manage the till, cashing up and recording daily takings at the end of each shift.
- At all times, to work as part of a team, assisting, supporting and leading other team members as necessary to achieve a high standard of customer service.
- Promote Oasis within the community and contribute to local area and Hub events.
- The post holder is expected to share in the sickness, holiday, and additional work cover with other members of the team.
- Any other duties commensurate with the level of the post that may be allocated by the Community Lettings Manager.
The successful candidate will be required to undertake an enhanced disclosure.
Oasis Academy Lord’s Hill is committed to safeguarding and promoting the welfare of young people and expect all staff and volunteers to share this commitment.
All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
This post is covered by Part 7 of the Immigration Act (2016) and should have the ability to speak fluent English for this role.
Oasis Community Learning does not accept unsolicited CVs or speculative introductions from recruitment agencies.
We work strictly with agencies on our Preferred Supplier List (PSL), and any CVs submitted outside of this agreement will not be liable to an introduction fee.
Oasis Academy Lord’s Hill is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
Senior Leisure Assistant in Southampton employer: Oasis Community Learning
Oasis Academy Wintringham is an exceptional employer that prioritises a clean and safe environment, essential for fostering learning and wellbeing. Our supportive work culture encourages teamwork and personal growth, while our commitment to safeguarding ensures a respectful and inclusive atmosphere for all staff. Join us in making a meaningful impact in the lives of our students, with opportunities for professional development and a rewarding career in education.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Leisure Assistant in Southampton
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Oasis Community Learning and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Senior Leisure Assistant in Southampton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Oasis Community Learning that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Oasis Community Learning.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Oasis Community Learning get a sense of who you are beyond your experience!
How to prepare for a job interview at Oasis Community Learning
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Oasis Community Learning and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
