At a Glance
- Tasks: Lead and mentor the People Desk Team, providing first-line HR advice.
- Company: Join Oasis Community Learning, a purpose-driven Multi-Academy Trust.
- Benefits: Competitive salary, extensive holiday entitlement, and professional development opportunities.
- Other info: Hybrid role with excellent career growth and community-focused values.
- Why this job: Make a real difference in young people's lives while developing your HR skills.
- Qualifications: Strong HR generalist background with experience in mentoring and coaching.
The predicted salary is between 44000 - 49000 £ per year.
Is our People Service Desk Lead opportunity at Oasis Community Learning the role for you? Firstly you’ll be joining us as Oasis. We’re a large established Multi-Academy Trust of 56 Academies but we’re more than a MAT. As part of the Oasis charity, we exist to make a difference and enhance young people’s lives. Want to work for a purpose led organisation? Then this is a real chance to be central to this.
Do you like coaching/mentoring staff? This role leads our People Desk Team. As a tier 1 HR service, you’ll guide and upskill our team and contribute to their development. You’ll have a strong HR generalist background as queries can be wide ranging and you’ll be there to help guide the team to find resolutions to queries. If you share our vision, want to make a difference and this sounds exactly what you are looking for then please read on!
About our People Service Desk Lead:
The role is part of our People and Culture function, where we have a number of Centre's of Expertise, looking to add value to our operations and ultimately support our key stakeholders in providing exceptional education to our students. This role heads up our People Desk team, who provide first line HR advice to employees, academy operation teams and managers. The role will be hybrid with 3 days a week in our HQ in Waterloo. You will cover shifts 8-4, 9-5 and 10-6 across these days. The key aspect of the role is to guide the team to provide an excellent service to our staff. Queries will fall across the employee lifecycle and you will help the team meet key SLA’s and KPI’s around actioning. Ultimately though you’ll help make sure we are providing a great service to our staff. This is a relatively new function so you’ll continue to look at ways to improve how we operate and help to coach/upskill your team.
About you:
You’ll be a people person and have experience mentoring/coaching a team. You’ll have ideally worked in a similar environment (charities/public sector/education) across sites and managed a small team (currently 4) and have a strong HR generalist background. The ideal candidate will have had some experience in a shared service or help desk environment and will bring knowledge and ideas to enhance systems.
Key details and what will you get in return?
- Duration: This is a permanent opportunity
- Salary: circa £44,000 - £49,000
- Base: Head office is in London Waterloo
- Hours: 37 hours a week across shifts
- Benefits: Continued professional development both on an informal and formal basis - Wider Oasis Community Learning benefits portal including health & dental cover & discounts at leading companies
- Pension: Excellent opportunity to have up to 20% of your salary pa go into a pension pot.
The holiday year runs between 1st September and 31st August. If employment commences or terminates part way through a holiday year, the entitlement during that holiday year shall be calculated on a pro-rata basis rounded up to the nearest half day. Support staff have the following holiday entitlement:
- Under 2 years’ continuous service: 34 days holiday, comprising of 26 days + 8 Bank holidays.
- Under 4 years’ continuous service: 39 days Holiday, comprising of 31 days + 8 Bank holidays.
- Over 4 years’ continuous service: 40 days holiday, comprising of 32 days + 8 Bank holidays.
About Oasis Community Learning:
The overall vision for every part of Oasis is for community. A place where everyone is included, making a contribution and reaching their God-given potential. Delivering first-class, innovative education is part of the work we do as we seek to grow an Oasis Hub in every area where we work; creating safe and inspiring local neighbourhoods that provide integrated and diverse services to benefit the whole person and whole community.
People/HR Shared Service Desk Lead employer: Oasis Community Learning
OASIS COMMUNITY LEARNING is an exceptional employer that prioritises the growth and development of its staff while fostering a collaborative and supportive work culture. Located in Bristol, this role offers the chance to make a meaningful impact on students' lives, with ample opportunities for professional development and a commitment to creating a positive learning environment. Join us to be part of a dedicated team that values your contributions and encourages your career progression.
StudySmarter Expert Advice🤫
We think this is how you could land People/HR Shared Service Desk Lead
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Oasis Community Learning!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Oasis Community Learning.
We think you need these skills to ace People/HR Shared Service Desk Lead
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Oasis Community Learning. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Oasis Community Learning and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Oasis Community Learning. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Oasis Community Learning's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Oasis Community Learning
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Oasis Community Learning.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Oasis Community Learning will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Oasis Community Learning and how you would contribute to adapting HR strategies.
