At a Glance
- Tasks: Assist in providing excellent customer service during community events and manage facility operations.
- Company: Oasis Academy Lord's Hill is dedicated to community engagement and youth welfare.
- Benefits: Flexible hours, team environment, and the chance to make a positive impact in your community.
- Other info: This role requires an enhanced DBS check for safeguarding purposes.
- Why this job: Join a vibrant team, gain valuable experience, and contribute to local events while having fun.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
The predicted salary is between 13700 - 19200 £ per year.
Oasis Academy Lord's Hill is currently seeking to appoint an energetic and enthusiastic Leisure Assistant to join the Leisure Team in providing excellent customer service to its many community users during evenings and weekends. Leisure Assistants are line managed by the Community Lettings Manager, working proactively with members of the Academy teaching and site staff. This particular role consists primarily of Tuesday evenings and Sunday afternoons with occasional work on other days, when cover is required.
Key Responsibilities Include:
- Ensure that all users of Oasis Academy Lord's Hill community facilities feel professionally welcomed and appreciated through the highest level of customer care whenever they visit the facilities or when they contact the Community Team by other means such as the telephone, email or letter.
- Carry out as necessary, efficient and effective administration, booking and financial processes relating to community usage in line with procedures.
- Set out required equipment and furniture in rooms and sports areas in a timely fashion in preparation for use with the session's bookings ensuring that all equipment is put back correctly in a timely fashion at the end of all community usage sessions.
- Operate in line with appropriate Health and Safety policies and procedures acting as Fire Marshall.
- Provide First Aid as appropriate.
- Ensure appropriate site security during Community use, following all work policies and procedures, including those for the unlocking and locking of the premises and site.
- Manage, politely, efficiently and effectively any customer queries or complaints that arise or in circumstances where the complaint or query cannot be resolved, to forward the query to a Senior Leisure Assistant or Community Lettings Manager as appropriate.
- Report any repair and maintenance needs of the community facilities to the Senior Leisure Assistant, Community Lettings Manager or the Academy site team as appropriate.
- Ensure that all areas and equipment used by the community are always kept to the highest standard of cleanliness, carrying out specific cleaning duties as required.
- Sell drinks and other refreshments from the reception area and to keep this area clean and tidy during operating hours.
- At all times, to work as part of a team, assisting and supporting other team members as necessary to achieve a high standard of customer service.
- Promote Oasis within the community and contribute to local area and Hub events.
- The post holder is expected to share in the sickness, holiday, and additional work cover with other members of the team.
- Any other duties commensurate with the level of the post that may be allocated by the Community Lettings Manager.
The successful candidate will be required to undertake an enhanced DBS check. For further information or an informal discussion about the role and the Academy, please contact Billy Chafe, Community Lettings Manager.
Oasis Academy Lord's Hill is committed to safeguarding and promoting the welfare of young people and expects all staff and volunteers to share this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Leisure Assistant in Southampton employer: Oasis Community Learning
Oasis Academy Lord's Hill is an exceptional employer that prioritises community engagement and employee development. With a supportive work culture, flexible hours, and opportunities for growth within the education sector, Leisure Assistants can thrive in a role that not only enhances their skills but also contributes positively to the local community. The Academy's commitment to safeguarding and inclusivity ensures a welcoming environment for all staff and users alike.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Assistant in Southampton
✨Tip Number 1
Familiarise yourself with the community facilities at Oasis Academy Lord's Hill. Understanding the layout and services offered will help you engage confidently with users and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience in customer service or leisure roles during your interactions. Sharing specific examples of how you've handled customer queries or complaints can set you apart from other candidates.
✨Tip Number 3
Show your commitment to health and safety by being prepared to discuss relevant policies and procedures. Being knowledgeable about first aid and site security will demonstrate your readiness for the responsibilities of the role.
✨Tip Number 4
Network with current or former employees of Oasis Academy Lord's Hill if possible. They can provide valuable insights into the team culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Leisure Assistant in Southampton
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the key responsibilities and requirements for the Leisure Assistant position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Customer Service Skills:Since the role involves providing excellent customer service, make sure to emphasise any previous experience you have in customer-facing roles. Use specific examples to demonstrate your ability to manage queries and complaints effectively.
Show Enthusiasm and Teamwork:The job requires working as part of a team, so express your enthusiasm for teamwork in your application. Mention any relevant experiences where you collaborated with others to achieve a common goal.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Oasis Community Learning
✨Show Your Enthusiasm
As a Leisure Assistant, your energy and enthusiasm are key. Make sure to express your passion for community engagement and customer service during the interview. Share examples of how you've positively impacted others in previous roles.
✨Know the Role Inside Out
Familiarise yourself with the job description and responsibilities. Be prepared to discuss how your skills align with tasks like managing customer queries, ensuring site security, and maintaining cleanliness. This shows you’re serious about the position.
✨Demonstrate Team Spirit
This role requires working closely with a team. Highlight your ability to collaborate and support colleagues. Share specific instances where teamwork led to successful outcomes, especially in customer service settings.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, such as handling customer complaints or emergencies. Think of scenarios from past experiences where you successfully managed similar situations and be ready to share those stories.
