Credit Controller in Milton Keynes

Credit Controller – Permanent – based in Milton Keynes, MK9 (Hybrid)

Job Purpose:

We are seeking an experienced Credit Controller to join a well-established specialist business within the industrial automation and controls sector, based at its Head Office in Milton Keynes. This is a permanent, full-time position offering hybrid working within a professional and customer-focused environment.

Main Duties and Responsibilities:

• Take ownership of an allocated sales ledger, chasing outstanding balances to ensure payments are received on time.
• Contact customers by telephone and in writing to recover overdue debts.
• Agree payment settlements with customers on overdue balances and authorise the release of held orders where appropriate.
• Respond to customer account queries, working with internal departments to reach a prompt resolution.
• Review customer credit risk on a regular basis and set up new credit accounts.
• Determine and manage suitable credit limits for customers.
• Work with the sales team to find commercially sensible solutions when extending credit to customers.
• Reduce the company’s exposure to credit risk, escalating matters where required.
• Keep detailed and current records of all customer contact and collection activity within the relevant systems and reports.
• Complete ad hoc tasks set by the Credit Supervisor or Credit Manager to help meet monthly collection targets.
• Provide cover for colleagues within the Credit Control team during periods of absence.

Person Specification:

• Excellent verbal and written communication skills.
• Proactive problem-solver, able to resolve account queries effectively.
• Well organised and dependable.
• Thorough, disciplined and detail-focused, with the ability to analyse logical and detailed data.
• Committed to following clearly defined processes.
• Driven, with initiative and vision.

Experience:

• Previous credit control experience is essential.
• A good standard of education, including GCSE English and Maths at grade A–C (or equivalent), is essential.

Hours of Work:

• Monday – Friday (37.5 hours)

Work Location:

• Milton Keynes (Hybrid)

Benefits:

• Competitive salary package.
• Performance Bonus: Monthly commission scheme linked to individual performance and targets.
• Annual Leave: 25 days’ holiday, rising with service to 30 days, with the option to buy or sell up to five days, plus up to five additional days’ holiday in an anniversary year.
• Pension, Life Assurance & Shares: Group personal pension with a 5% employer contribution, life assurance at 2x salary and eligibility for free shares after three years’ service.
• Health & Wellbeing: Cashback wellbeing scheme, 24/7 Employee Assistance Programme, Mental Health First Aiders and discounted gym memberships.
• Learning & Development: One hour of protected development time each week.
• Family & Lifestyle: Enhanced maternity and paternity leave, paid volunteering time, workplace giving opportunities and a salary sacrifice cycle scheme.
• Recognition & Rewards: Discretionary on-the-spot and values-based awards, long-service milestone gifts, referral bonuses and an employee discounts portal.

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