Medical Receptionist in Mansfield

We are recruiting for a receptionist to join our team at Oakwood and Bull Farm Surgery. Ideally candidates will have experience working with the public and/or working in a demanding job role.

We have two 18 hour vacancies (although 16 or 17 hours per week will also be considered):

• Monday 8am-2pm, Thursday 8am-2pm, Friday 12.30pm-6.30pm
• Tuesday 8am-2pm, Thursday 8am-2pm, Friday 12.30pm-6.30pm

We offer a competitive salary and benefits package, in the hope of attracting a positive and proactive candidate to join our team. These benefits include, but are not limited to:

• 25 days annual leave plus bank holidays (pro rata) increasing at 10 years service
• Additional Celebration Day after 12 months service
• Company Sick Pay, subject to eligibility
• Company Maternity Pay after 12 months service
• Annual Dress Code Allowance payment (pro rata)
• Contribution towards eye tests and glasses, subject to eligibility

Main duties of the job:

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Book / cancel / rearrange Doctors', Nurses' and Other Health Care professionals' appointments in line with the agreed practice policy.
• Support the practice with the administrative duties required, including the typing of referrals, issuing of repeat prescriptions, management of recall for patients with long term conditions.
• Will require flexibility to cover fair share of working Friday evenings until 8pm (around 5 times per year) and fair share of Saturdays 9am-5pm (around 2 times per year), as well as attendance at Wednesday training afternoons 1pm-4pm 8 times per year. These hours can be additional or moved from standard working pattern.

About us:

Oakwood Surgery is a busy training practice, rated 'good' at our last CQC inspection, split over two sites. Our team is made up of:

• 5 GP Partners
• 7 Nurses/HCA's
• 1 Practice Manager
• 10 Other administrative staff

We also work collaboratively with a team of pharmacists, FCP's and paramedics to provide a multi-disciplinary service to our 16,000 patients. As a training practice we are passionate about supporting our team to learn new skills and develop in their role to better meet the needs of our patients.

Job responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit log, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Process and Action repeat prescription requests in accordance with Practice guidelines and ensure that they are ready for collection by the patient within 48 hours, using the practice's computer systems.
• Action requests for ambulance transportation.
• Uphold and abide to agree to Practice Policy, requirements to support patient service delivery and to assist in the distribution of relevant Practice leaflets, booklets, Health Promotion questionnaires etc to patients.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Provide administrative support for the generation of medical reports, generate and chase non-payment of invoices.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
• Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
• Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients if required.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated when required.
• Ensure that all new patients are registered onto the computer system promptly and accurately.
• Clearing and re-stock consulting rooms as required.
• Providing clerical assistance including word/data processing, filing, photocopying, scanning and the taking of minutes at meetings.
• Completing 2 week wait referrals within timeframes to prevent time breaches.
• Ensure reception and waiting areas are kept neat and tidy.
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Person Specification:

• A resilient individual who can remain calm under pressure and when communicating with unwell patients.
• Evidence of good organisational skills.
• Good communication, both written and verbal.
• Understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to multi-task and use initiative to prioritise within own workload.
• Evidence of good time management.
• Adaptable and open to new ways of working.
• Evidence of collaborative working.

Qualifications:

• GCSE grade A to D (or equivalent) in English and Maths.

Experience:

• Experience of working with the general public.
• Experience of working in a demanding environment.
• Experience of working within a team.
• Experience of working in primary care.
• Experience of using SystmOne clinical software.
• Knowledge of medical terminology.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 to £12.51 an hour. Starting £12.21ph after 6 month probation sign off £12.51ph.