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- Tasks: Handle new legal enquiries and provide excellent customer service to clients.
- Company: Award-winning law firm in North Leeds with a supportive team culture.
- Benefits: Competitive salary, company pension, and free on-site parking.
- Why this job: Kickstart your legal career and learn about various law areas in a dynamic environment.
- Qualifications: Interest in law and strong communication skills are essential.
- Other info: Great opportunity for career progression within the firm.
The predicted salary is between 30000 - 42000 £ per year.
Award winning North Leeds Law firm is looking for a new enquiry handler to join their expanding new enquiries team. As a new enquiry handler you are the first person a prospective new client or existing client speaks to when introduced to the firm. Your role is important as it is the first impression the client receives of the firm therefore your customer service skills are imperative.
It is a great starter role for someone who is unsure what area of law that they would like to go into and would like to learn about all aspects. Traditionally it has been a great way to get up the ladder for our team and we have had many staff members that have gone up through the ranks this way. Having some legal understanding is vital and an interest in law.
Key Tasks- Speaking to prospective new clients, taking their enquiry by filling in a questionnaire
- Dealing with all the case types including personal injury and private client
- Managing a varied work load within a team environment
- Outbound calls to clients where we may need additional information
- Sending client contracts via email
- Dealing with phone calls, text messages, emails and live chat
- Ensuring client details are entered correctly onto the case management systems
- Essential
- Customer Service
- Client Care
- Telephone call handling
- Microsoft office package
- Desired Experience
- Previous experience of working within a role involving a high standard of communication.
- Good attention to detail.
- Engaging customer service skills
- Excellent organisation skills
- Excellent communication and literacy skills.
- Being empathetic and sympathetic
- Ability to work in a fast paced environment as part of a team and independently and follow instruction
Competitive
Working hoursThe department opening hours are: Monday to Friday - 09:00 to 17:00
Job Types: Full-time, PermanentBenefits:
- Company pension
- Free parking
- On-site parking
Legal New Enquiries Call Handler in Leeds employer: Oakwood Solicitors
Contact Detail:
Oakwood Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal New Enquiries Call Handler in Leeds
✨Tip Number 1
Get to know the firm inside out! Research their values, recent cases, and any news. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend or family member. Focus on being clear, friendly, and professional – it’ll make a world of difference when you’re on the line with clients.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a client. This will highlight your ability to handle enquiries effectively and empathetically.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Legal New Enquiries Call Handler in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about first impressions, make sure to highlight your customer service experience in your application. We want to see how you’ve handled enquiries and provided support in the past!
Demonstrate Your Interest in Law: Even if you’re not a legal expert yet, let us know why you’re interested in law. Share any relevant experiences or courses that sparked your interest – it’ll help us see your passion for the field!
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application shows us you care about getting things right!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oakwood Solicitors
✨Know Your Legal Basics
Brush up on some fundamental legal concepts relevant to the role. Understanding terms related to personal injury and private client cases will show your interest in law and help you engage more effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you handled difficult calls or resolved client issues, as this role heavily relies on strong communication and empathy.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show you’re engaged and attentive.
✨Familiarise Yourself with the Firm
Research the law firm thoroughly before your interview. Understand their values, the types of cases they handle, and any recent news about them. This knowledge will help you tailor your responses and show that you’re genuinely interested in being part of their team.