At a Glance
- Tasks: Lead customer onboarding and implementation projects, ensuring successful tech deployment.
- Company: Innovative UK tech company revolutionising product protection against counterfeiting.
- Benefits: Competitive salary, growth opportunities, and international travel.
- Other info: Dynamic environment with opportunities for continuous improvement and innovation.
- Why this job: Join a fast-growing team and make a real impact in tech implementation.
- Qualifications: Strong technical skills and excellent customer-facing abilities required.
The predicted salary is between 60000 - 80000 £ per year.
We're partnering with an innovative UK technology company that has developed a market-leading authentication platform used to protect products and brands from counterfeiting. Having successfully commercialised technology originating from world-class research, the business is now entering an exciting growth phase with customers and partners operating globally. To support this expansion, they are seeking their first Technical Implementation Lead to establish and scale a customer onboarding and deployment function.
Role
As Technical Implementation Lead, you will take ownership of customer onboarding and deployment activities, ensuring customers can successfully implement and scale the company's technology within their production environments. You will act as the bridge between customers, software teams, product specialists, and manufacturing operations, helping translate customer requirements into practical implementation plans and successful outcomes. Alongside supporting customer deployments, you will define and improve onboarding processes, create repeatable frameworks, and help establish a scalable implementation function as the company continues to grow.
Key Responsibilities
- Lead customer onboarding and implementation projects from initial engagement through to production deployment.
- Act as the primary technical contact for customers during implementation.
- Understand customer workflows and identify integration requirements.
- Support software, SDK and API integration discussions.
- Collaborate with technical, product and manufacturing teams to resolve implementation challenges.
- Define and document scalable onboarding processes and best practices.
- Support customer trials, pilots and production roll outs.
- Travel internationally to customer and partner sites when required.
- Drive continuous improvement of onboarding and implementation activities.
About You
We're interested in speaking with candidates who combine strong technical understanding with excellent customer-facing skills.
Experience Required
- Experience in customer-facing technical roles.
- Strong problem-solving and stakeholder management skills.
- Experience supporting technical implementations or deployments.
- Understanding of software systems, APIs, integrations or SDKs.
- Experience working with manufacturing, production or industrial environments.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Comfortable working in a fast-moving and evolving environment.
Desirable Experience
- Machine vision technologies.
- Industrial automation.
- Production line technologies.
- Manufacturing software or systems integration.
- Printing, packaging or security printing environments.
- Startup or scale-up experience.
Technical Implementation Lead employer: Oakwell Hampton Group
Join a pioneering UK technology company at the forefront of combating counterfeiting with their cutting-edge authentication platform. As a Technical Implementation Lead, you'll thrive in a dynamic work culture that values innovation and collaboration, while enjoying opportunities for professional growth and development. With a commitment to employee well-being and a focus on scalable solutions, this role offers a unique chance to make a significant impact in a rapidly expanding global market.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Implementation Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your technical expertise and problem-solving abilities. This can really set you apart when you're chatting with potential employers.
✨Tip Number 3
Be proactive! If you see a company you love, reach out directly. Express your interest in their work and how you could contribute as a Technical Implementation Lead. Sometimes, a little initiative goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you nail that interview and land the job. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Technical Implementation Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Implementation Lead. Highlight your experience in customer-facing technical roles and any relevant projects that showcase your problem-solving skills and understanding of software systems.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed customer onboarding or technical implementations in the past, and don’t forget to show your enthusiasm for our innovative technology!
Showcase Your Communication Skills:Since you'll be acting as a bridge between various teams and customers, it's crucial to demonstrate your ability to communicate effectively. Use clear and concise language in your application, and consider including examples of how you've navigated complex stakeholder discussions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Oakwell Hampton Group
✨Know the Tech Inside Out
Make sure you understand the authentication platform and its applications. Familiarise yourself with the technology, especially how it integrates with production environments. This will help you answer technical questions confidently and demonstrate your expertise.
✨Showcase Your Customer-Facing Skills
Prepare examples of how you've successfully managed customer relationships in previous roles. Highlight your problem-solving abilities and how you've navigated challenges during technical implementations. This will show that you can bridge the gap between customers and technical teams.
✨Understand the Onboarding Process
Research best practices for customer onboarding and implementation. Be ready to discuss how you would define and improve these processes in the new role. This shows initiative and a proactive approach to scaling the implementation function.
✨Be Ready for Real-World Scenarios
Think about potential challenges that might arise during customer deployments and how you would address them. Prepare to discuss specific scenarios where you've successfully resolved issues in fast-paced environments, as this will highlight your adaptability and critical thinking.
