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For Companies At a Glance
- Tasks: Solve complex tech issues and lead exciting projects in a fast-paced environment.
- Company: Join a dynamic Managed Service Provider with a focus on innovation.
- Benefits: Enjoy a competitive salary, career growth, and a supportive team culture.
- Why this job: Make a real impact by mentoring others and improving client environments.
- Qualifications: Experience in 3rd Line support, strong networking skills, and Azure certifications.
- Other info: Great opportunity for professional development and working with cutting-edge technologies.
The predicted salary is between 40000 - 50000 £ per year.
Location: West Yorkshire (Office and Client Sites)
Type: Full-time, Permanent
About the Role
Our client, a well-established and fast-growing Managed Service Provider (MSP), is seeking an experienced 3rd Line Engineer to join their technical team. This is a senior technical role, ideal for someone who thrives in a fast-paced environment and enjoys solving complex infrastructure and cloud-related issues. You’ll act as the escalation point for 1st and 2nd Line Engineers, working across a diverse client base and a wide range of technologies. This role offers the opportunity to work on high-level support, project delivery, and continuous service improvement initiatives.
Key Responsibilities
- Act as the final escalation point for complex technical issues
- Troubleshoot and resolve advanced infrastructure, network, and cloud problems
- Design, implement, and support client environments (on-prem and cloud)
- Lead and contribute to technical projects and migrations
- Maintain and improve documentation and internal processes
- Mentor junior engineers and provide technical guidance
- Ensure high levels of customer satisfaction and SLA adherence
Technical Skills & Experience
- Strong experience in a 3rd Line or Senior Support role within an MSP environment
- Solid networking knowledge (TCP/IP, DNS, DHCP, VPNs, firewalls)
- Virtualisation experience (VMware and/or Hyper-V)
- Experience with backup solutions and disaster recovery
- Exposure to security best practices and tools
- Strong troubleshooting and analytical skills
- Azure certifications (e.g., AZ-104)
- Experience with automation and scripting (PowerShell)
3rd Line Engineer in Leeds employer: Oakwell Hampton Group
Contact Detail:
Oakwell Hampton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer in Leeds
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on that perfect 3rd Line Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those involving complex infrastructure or cloud solutions. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Don’t shy away from reaching out directly to companies you’re interested in. A quick email or LinkedIn message to express your interest can set you apart. Plus, it shows initiative, which is key for a senior role like this.
✨Tip Number 4
Finally, apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 3rd Line Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Engineer role. Highlight your experience with complex technical issues, networking knowledge, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience in an MSP environment and your troubleshooting skills.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills clearly. Mention specific technologies you've worked with, like VMware or Azure, and any projects where you've led or contributed significantly. We love seeing real-world examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Oakwell Hampton Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in networking, virtualisation, and cloud solutions. Be ready to discuss specific technologies you've worked with, like VMware or Azure, and how you've tackled complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of challenging problems you've solved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you approach troubleshooting.
✨Demonstrate Leadership and Mentoring
Since this role involves mentoring junior engineers, think of instances where you've led a team or provided guidance. Discuss how you foster collaboration and knowledge sharing, as this will show your potential to contribute to the team's growth.
✨Understand Their Business and Clients
Research the Managed Service Provider and their client base. Knowing their services and challenges will help you tailor your responses and demonstrate your genuine interest in the role. It also shows that you're proactive and ready to hit the ground running.