At a Glance
- Tasks: Support and improve EPOS technology across exciting venues in the UK and Europe.
- Company: Join Oak View Group, a leader in revolutionising live events and hospitality.
- Benefits: Competitive salary, dynamic work environment, and opportunities for travel and growth.
- Other info: Diversity is key; we welcome applicants from all backgrounds.
- Why this job: Be a tech hero in the vibrant world of live events and hospitality.
- Qualifications: 3+ years in hospitality tech with hands-on EPOS experience.
The predicted salary is between 40000 - 45000 £ per year.
Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionize the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary. From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.
About The Venue Role Purpose
We are looking for a Senior Hospitality Technology Technician to join the Retail and Hospitality Technology team, reporting to the Head of Retail and Hospitality Technology. This is a senior individual contributor role with scope to lead on projects, act as an escalation point for complex issues and drive continuous improvement across EPOS technology in OVG's UK and European venues. The role is field-based and London-centred, with some regional travel and occasional international travel for venue openings, major events or system launches. Day‑to‑day, the core hours are Monday to Friday, with planned out‑of‑hours and weekend availability required around event‑day operations, upgrades and go‑lives.
You will be a subject matter expert that operational teams turn to when things get complicated, someone who understands both the technology and the environment it runs in and who can communicate clearly across technical and non‑technical audiences alike.
What You'll Be Doing
- Providing first‑line and escalation support for EPOS technology systems across OVG venues in the UK and Europe - diagnosing, troubleshooting and resolving issues efficiently with full ticket tracking via the OVG IT support system.
- Support venue openings and own smaller‑scale projects, including planning, coordination with internal teams and successful delivery.
- Carrying out routine preventative maintenance, including vendor‑instructed software updates.
- Acting as subject matter expert for EPOS and hospitality technology, delivering training to operational teams and producing clear, practical documentation and SOPs.
- Collaborating with Enterprise Technology teams to identify and resolve site‑based connectivity, infrastructure, or integration issues.
- Working with vendors and third‑party partners to manage issue resolution and deliver system enhancements.
- Identifying opportunities for continuous improvement across system performance and usability.
- Providing on‑site technical support at venues where remote resolution is not sufficient, including during major events or go‑live.
Primary Systems Environment
- Oracle Micros Simphony
- Global Payments
- NCR Aloha
- MyVenue
- Quadranet
Venue environments covered
- Stadia & Arenas
- Quick Service Restaurants
- Full Service & Fine Dining
- High‑volume F&B
What We're Looking For
- An experienced hospitality technology professional with a solid track record supporting EPOS systems in live, operational environments.
- You will be equally comfortable working a support ticket queue, managing a project and standing in front of an operational team to deliver training.
- 3+ years supporting EPOS systems in a live hospitality or venue environment.
- Hands‑on experience with Oracle Micros Simphony in an operational setting.
- Experience with payment device integrations and PCI‑DSS awareness.
- Multi‑site or multi‑venue support experience.
Good to know
This is a London‑based role with occasional travel to support venue openings, major events and system deployments. Salary is £40,000 to £45,000 depending on experience. Core hours are Monday to Friday, with planned out‑of‑hours and weekend availability expected around major operational moments - these are scheduled in advance, not ad hoc.
Our Inclusion Commitments
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you.
Employee Screening and Eligibility to Work
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Senior Hospitality Technology Technician employer: Oakview Group
At Oak View Group, we are committed to fostering a vibrant work culture that champions innovation and collaboration. As a Senior Hospitality Technology Technician, you will enjoy the benefits of working in a dynamic environment with opportunities for professional growth, all while being part of a team that is dedicated to redefining the live events industry. With a focus on diversity and inclusion, OVG offers a supportive atmosphere where your expertise in hospitality technology will be valued and your contributions will help shape extraordinary experiences across our UK and European venues.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hospitality Technology Technician
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oakview Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oakview Group
Don't be shy about reaching out to Oakview Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Hospitality Technology Technician
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oakview Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oakview Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
