At a Glance
- Tasks: Lead exceptional hospitality experiences at thrilling events and matchdays.
- Company: Join Oak View Group, a pioneer in the live events industry.
- Benefits: Enjoy enhanced holidays, learning opportunities, and free meals on duty.
- Other info: Flexible hours, exciting career growth, and a culture of teamwork await you.
- Why this job: Make a real impact in a vibrant stadium environment with dynamic team operations.
- Qualifications: Strong people management skills and experience in large-scale hospitality.
The predicted salary is between 32500 - 32500 £ per year.
Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary. From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.
About The Venue Leicester City FC is a modern, high‑quality stadium environment that delivers impressive hospitality spaces, from premium lounges to vibrant matchday suites. With a lively atmosphere and versatile event areas, it offers an exciting setting for both exceptional guest experiences and dynamic team operations.
Role Purpose
Leading the delivery of exceptional hospitality experiences across all matchday and non-matchday events, ensuring service excellence, operational efficiency, and a culture of world‑class guest engagement. You will be instrumental in developing and implementing a hospitality programme that reflects the stadium’s premium standards and brand values, driving both customer satisfaction and commercial growth.
- Overseeing the smooth delivery of matchday and non-matchday hospitality operations, ensuring consistency and quality.
- Recruiting, training, and motivating hospitality teams to deliver outstanding service across all venues and events.
- Developing structured career progression pathways and training programmes for all hospitality roles.
- Fostering a culture of professionalism, teamwork, and continuous improvement.
- Leading by example, maintaining visibility across all hospitality areas during events.
What We're Looking For
- Strong people management and communication skills.
- Proven experience in large‑scale hospitality or stadium operations.
- Flexible approach to working hours and event schedules.
- Proactive and team‑oriented approach.
- Ability to work independently and handle confidential matters.
Good To Know
This role involves a flexible working pattern which may include some evenings and weekends – that's the nature of the stadia world. You'll need to be comfortable with that, and with the idea that no two weeks look the same. This role pays £32,500 per annum and is based on site at Leicester City Football Club.
Benefits
- Enhanced holiday entitlement
- Learning and Development opportunities
- Pension Scheme
- Staff social events throughout the year
- Free meals on duty
- Gifts for colleagues becoming new parents & getting married
- Celebration on big birthdays
- Employee Assistance Programme
- Referral Scheme
- Corporate Gym Discount
Our Inclusion Commitments
This is a fantastic opportunity to join the dedicated team at The Brewery that offers excellent opportunities for career development and progression. The Brewery is an Equal Opportunities Employer.
Employee Screening and Eligibility to Work
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Hospitality Manager in Loughborough employer: Oakview Group
Oak View Group is an exceptional employer, offering a vibrant work culture at Leicester City FC that prioritises employee growth and development. With a commitment to excellence in hospitality, employees benefit from enhanced holiday entitlements, learning opportunities, and a supportive environment that fosters teamwork and professionalism. Join us to be part of a dynamic team that not only delivers outstanding guest experiences but also celebrates personal milestones and achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager in Loughborough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oakview Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oakview Group
Don't be shy about reaching out to Oakview Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager in Loughborough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oakview Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oakview Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
