At a Glance
- Tasks: Lead floor teams and ensure guests have an unforgettable experience at Mamma Mia! The Party.
- Company: Join a vibrant venue combining musical theatre and dining in a unique setting.
- Benefits: Earn £15.75/hour, enjoy delicious food on duty, and receive a 40% discount at selected restaurants.
- Other info: Flexible hours with amazing training and progression opportunities await you!
- Why this job: Be part of an exciting team and create memorable moments for guests every night.
- Qualifications: Experience in high-quality service and team leadership is preferred.
The predicted salary is between 15.75 - 15.75 £ per hour.
About The Venue
Mamma Mia! The Party is a unique combination of ABBA inspired musical theatre and Greek banquet – all within an elaborate setting specifically designed to entertain over 500 guests per show.
Role Purpose
Salary - £15.75 / Hour
- Immersive musical theatre and dining experience
- High volume, banqueting style service
You’ll lead our floor teams, deliver stonking pre‑service briefings, manage special requests, liaise with our kitchen team and managers, as well as coordinate your teams of waiters and runners to give each and every guest the best experience imaginable. You’ll be an ambassador for RHC and build a strong relationship with our client, the production, security, building management and other stakeholders; and be a point of contact for potential guests passing by.
The Head Waiter will need to be a guest relations superstar - giving resolutions to any queries or special requests the guests may have. We are open to all backgrounds and levels of seniority but ideally, you’ll have proven experience in high quality restaurants, events or bars, working with high volumes of customers as a team leader or similar. Must be over 18, able to commit to weekends and late finishes (post‑midnight) and have access to the O2 in North Greenwich.
What You Get
- Amazing training and progression opportunities, internally and externally.
- Cross exposure to our events business in London and beyond.
- Delicious food on duty.
- Uniform provided.
- 40% discount in selected RHC restaurants and bars.
- £300 refer a friend bonus.
- Corporate gym discount.
- Employee Assistance Helpline, 24/7.
Our Inclusion Commitments
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you. If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.
Employee Screening and Eligibility to Work
As part of the recruitment process, you will need to prove your eligibility to work in the UK. This role is only open to applicants over 18.
Floor Supervisor - Mamma Mia! The Party employer: Oakview Group
At Mamma Mia! The Party, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and creativity. With fantastic training and progression opportunities, delicious meals on duty, and generous discounts at our restaurants, we ensure our team members thrive in a supportive environment while delivering unforgettable experiences to our guests. Located at the iconic O2 in North Greenwich, this role not only allows you to be part of a unique dining and entertainment experience but also provides a chance to grow within a dynamic events business.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor - Mamma Mia! The Party
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oakview Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oakview Group
Don't be shy about reaching out to Oakview Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Supervisor - Mamma Mia! The Party
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oakview Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oakview Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
