Job Description
- Conduct hiring and interviews for cleaning staff from internally generated leads
- Plan and manage cleaner schedules to ensure optimal coverage
- Assign and oversee cleaning jobs for the team
- Attend client site visits and present services to secure engagements
- Manage performance issues, including handling difficult cases and offboarding underperforming or unreliable staff
- Resolve escalated client concerns referred by Customer Service
- Collaborate with the Sales team to provide operational input for large tenders and quotations
- Ensure sufficient manpower to fulfill all cleaning contracts within the assigned sector
- Work closely with the Department Head to improve processes and support business growth
Requirements
- 2 - 5 Years Operations Experience
- Strong interpersonal and communication skills
- Ability to work independently and manage multiple priorities
