KEY RESPONSIBILITIES
- IT Operations & Application Management
- Lead and manage the overall operations of the IT Department.
- Implement, support, maintain, and enhance enterprise applications, including but not limited to SAP, CRM System, Corporate Websites, Spikerz and other business applications.
- Ensure critical business systems remain available, stable, and secure.
- Monitor application interfaces and data synchronization between systems, ensuring timely and accurate data updates.
- Perform monthly SPSI data downloads and system closing activities.
- Troubleshoot application issues and provide first‑level support; escalate unresolved issues to HQ IT teams or vendors when necessary.
- Manage software licensing, user access controls, and application role administration.
- Programming & System Development
- Develop, maintain, and enhance software solutions, scripts, integrations, and automation tools to improve business processes and operational efficiency.
- Support system integrations between SAP and other enterprise applications.
- Design and develop reports, dashboards, data extraction tools, and workflow automations.
- Collaborate with vendors and business users on application customization, enhancement requests, and change implementations.
- Participate in software testing, deployment, and version upgrades.
- Evaluate emerging technologies and recommend innovative digital solutions to support business objectives.
- Infrastructure, Network & Security Management
- Oversee company LAN/WAN infrastructure, network performance, and connectivity.
- Support HQ and regional teams in managing Global Network Services, Voice and Data Communications, VPN and Remote Access Solutions, Leased Lines and Internet Connectivity and etc.
- Manage IT infrastructure projects including office relocation, renovation, network cabling, and connectivity setup.
- Administer and support Servers and backup systems, Email systems (Microsoft 365), Anti‑virus and endpoint protection, User accounts and access management, Global IDs and VPN accounts.
- Ensure IT assets, hardware, software, and licenses are properly managed and controlled.
- Cybersecurity, Risk & Compliance
- Promote secure and responsible use of information assets across the organization.
- Develop, implement, and maintain IT Security Policies, Information Security Policies, IT Procedures and Guidelines, License Compliance Controls.
- Manage IT risk initiatives, including Door Access Systems, Website Security, Social Media Administration Tools, Endpoint Security, Backup and Recovery Processes.
- Ensure compliance with internal audit requirements, HQ security guidelines, and corporate governance standards.
- Coordinate security assessments, vulnerability remediation, and risk mitigation activities.
- Project Management & Continuous Improvement
- Plan, manage, and deliver IT projects from initiation through implementation.
- Work closely with business users, vendors, and HQ IT teams on System upgrades, new application deployments, Change Requests (CR), Process improvements, Infrastructure projects and etc.
- Evaluate, recommend, and implement hardware, software, subscriptions, and technology solutions.
- Prepare project proposals, business cases, budgets, and implementation plans.
- Drive continuous improvement initiatives and digital transformation projects.
- Vendor & Stakeholder Management
- Serve as the primary liaison between local users, HQ IT teams, and external vendors.
- Coordinate hardware maintenance, software support agreements, and managed service providers.
- Manage vendor performance, contracts, renewals, quotations, and service delivery.
- Support contractor offices and warehouse operations with internet connectivity, SAP remote access, and network services.
- Budget & Asset Management
- Prepare and manage annual IT budgets.
- Monitor IT expenditures and ensure cost‑effective utilization of resources.
- Coordinate with Finance teams on budgeting, forecasting, and procurement activities.
- Manage IT inventory, software subscriptions, and asset lifecycle planning.
- User Support & Shared Services
- Provide IT shared services and technical support to internal users.
- Act as backup IT Administrator when required.
- Lead helpdesk activities and ensure timely resolution of user issues.
- Conduct user training and promote technology adoption across the organization.
REQUIREMENTS
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related discipline.
- Minimum 5 - 8 years of IT management experience.
- Proven experience managing infrastructure, cybersecurity, vendors, and IT projects.
- Experience supporting enterprise applications and business intelligence systems.
- Sound knowledge of SAP, Microsoft 365 Administration, Windows Server and Network Administration, Cybersecurity and IT Governance, Database Management and Reporting Tools, Cloud Services and Remote Connectivity.
- Programming or scripting experience in one or more – SQL; Python; JavaScript; PowerShell; VB.NET/C#; and API Integration Technologies.
- Experience in system integration, workflow automation, and business process optimization.
- Strong leadership and stakeholder management capabilities.
- Excellent analytical and problem‑solving skills.
- Effective communication and project management skills.
- Ability to work independently while collaborating with regional and global teams.
- Strong customer‑service orientation and commitment to operational excellence.
