At a Glance
- Tasks: Engage customers through calls, gather feedback, and resolve queries efficiently.
- Company: Join a dynamic team at a leading service provider with many vacancies.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Exciting career path with potential for advancement in a vibrant workplace.
- Why this job: Make a difference by providing excellent customer service and improving processes.
- Qualifications: Diploma or equivalent, with good communication skills and computer literacy.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Proactive contact and engage customers to gather critical information through survey activities.
- Meet and achieve the individual and company’s key performance indicators.
- Acquire a strong knowledge of the products and services, culture and processes.
- Provide quality customer service and prompt follow-up to customers over the phone and/or email.
- Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solutions.
- Resolve customer queries efficiently and elevate issues promptly.
- Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance.
- Other duties as assigned by Team Lead and/or Branch Head.
Requirements
- Diploma / NITEC / GCE ‘O' Level or equivalent.
- Minimum C5 for English O level.
- Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry.
Special Knowledge or Skills
- Pleasant disposition with good communication skills.
- Fluency in a second language.
- Computer literate and good typing skills.
Application Process
Please submit resumes to john@oaktree.com.sg with the following details in MS Word format: Position applying for, Current remuneration, Expected remuneration, Notice period.
We regret that only shortlisted candidates will be notified.
Front Desk Officers (Diploma, Many Vacancies) in Penarth employer: OAKTREE CONSULTING
At Oaktree, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our Front Desk Officers enjoy comprehensive training, opportunities for professional growth, and a supportive environment that values employee contributions. Located in a dynamic area, we provide our team with the chance to engage with diverse customers while enjoying competitive benefits and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Officers (Diploma, Many Vacancies) in Penarth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OAKTREE CONSULTING. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OAKTREE CONSULTING before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front Desk Officers (Diploma, Many Vacancies) in Penarth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OAKTREE CONSULTING:Your cover letter is your chance to shine! Tell us why you want to work at OAKTREE CONSULTING specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OAKTREE CONSULTING!
How to prepare for a job interview at OAKTREE CONSULTING
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
