At a Glance
- Tasks: Engage customers through calls, gather feedback, and resolve queries efficiently.
- Company: Join a dynamic team at a leading service provider with many vacancies.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Exciting career path with potential for advancement in a vibrant workplace.
- Why this job: Make a difference by providing excellent customer service and improving processes.
- Qualifications: Diploma or equivalent, with good communication skills and computer literacy.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Proactive contact and engage customers to gather critical information through survey activities.
- Meet and achieve the individual and company’s key performance indicators.
- Acquire a strong knowledge of the products and services, culture and processes.
- Provide quality customer service and prompt follow-up to customers over the phone and/or email.
- Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solutions.
- Resolve customer queries efficiently and elevate issues promptly.
- Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance.
- Other duties as assigned by Team Lead and/or Branch Head.
Requirements
- Diploma / NITEC / GCE ‘O' Level or equivalent.
- Minimum C5 for English O level.
- Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry.
Special Knowledge or Skills
- Pleasant disposition with good communication skills.
- Fluency in a second language.
- Computer literate and good typing skills.
Application Process
Please submit resumes to john@oaktree.com.sg with the following details in MS Word format: Position applying for, Current remuneration, Expected remuneration, Notice period.
We regret that only shortlisted candidates will be notified.
Front Desk Officers (Diploma, Many Vacancies) in Penarth employer: OAKTREE CONSULTING
At OakTree Consulting, we pride ourselves on fostering a vibrant work culture that encourages collaboration and innovation. As a B2B Sales Executive in the UK, you will benefit from comprehensive training and development opportunities, allowing you to grow your skills while working with a supportive team dedicated to client success. Our commitment to employee well-being and a dynamic work environment makes us an exceptional employer for those looking to make a meaningful impact in their careers.
