At a Glance
- Tasks: Handle customer queries via phone, email, and social media with a proactive approach.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: On-the-job training, competitive salary, and opportunities for career growth.
- Other info: Work in a supportive environment with a focus on teamwork and development.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in customer service is a plus; a positive attitude is essential.
The predicted salary is between 22000 - 28000 £ per year.
RESPONSIBILITIES
- Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
- Follow up closely with internal parties for resolutions.
- Proactively elevate query trends, potential issues and recurring service failures to the team lead/manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service requests and any follow‑up interaction are logged into CRM accurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Prepare and generate weekly customer service reports, and weekly and monthly reports to BU and HOD.
- Manage spare parts inventory.
- Perform other assigned duties and/or project work.
REQUIREMENTS
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mind‑set with a “CAN-DO” attitude, and passion to deliver quality customer service.
- Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
- Proficient in Microsoft Excel, Word and PowerPoint.
- Experience in SAP will be an advantage.
- On‑the‑job training will be provided to ensure proficiency in role requirements.
Customer Svc Exec (Call Centre, Service, Spare Parts) JAC in Penarth employer: OAKTREE CONSULTING
Join a dynamic team where your contributions truly matter! Our company fosters a supportive work culture that prioritises employee growth and development, offering comprehensive training and opportunities for advancement. Located in a vibrant area, we provide a stimulating environment that encourages collaboration and innovation, making it an excellent place for those passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Svc Exec (Call Centre, Service, Spare Parts) JAC in Penarth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OAKTREE CONSULTING. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OAKTREE CONSULTING before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Svc Exec (Call Centre, Service, Spare Parts) JAC in Penarth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OAKTREE CONSULTING:Your cover letter is your chance to shine! Tell us why you want to work at OAKTREE CONSULTING specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OAKTREE CONSULTING!
How to prepare for a job interview at OAKTREE CONSULTING
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
