At a Glance
- Tasks: Process customer orders and ensure timely fulfilment while liaising with warehouse teams.
- Company: Join a dynamic logistics company in Jurong with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, day shifts, and opportunities for growth in logistics.
- Other info: Great chance to kickstart your career in a fast-paced environment.
- Why this job: Be part of a team that ensures smooth operations and enhances customer experiences.
- Qualifications: Diploma in Logistics and strong communication skills required.
The predicted salary is between 20250 - 24750 £ per year.
Job Description
- Receive, validate, and process customer orders in the WMS/ERP system.
- Ensure orders comply with customer SOPs, cut off times, and SLA requirements.
- Monitor order status and proactively highlight delays or exceptions.
- Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
- Communicate special handling instructions, priority orders, and value added services (VAS) requirements.
- Coordinate with transport teams on delivery scheduling, amendments, and exceptions.
- Support inventory related enquiries such as stock availability, shortages, overages, and ageing reports.
- Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
- Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.
- Track daily order fulfilment performance against agreed SLAs and KPIs.
- Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
- Highlight service gaps and support corrective and preventive action (CAPA) implementation.
- Ensure all activities comply with customer contracts, SOPs, and internal quality standards.
- Support customer audits, site visits, and operational reviews.
- Maintain proper documentation and records for audit and compliance purposes
We regret that only shortlisted candidates will be notified.
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Customer Service Officers (Day Shift, Dip in Logistics, Jurong) in Penarth employer: OAKTREE CONSULTING
At OakTree Consulting, we pride ourselves on fostering a vibrant work culture that encourages collaboration and innovation. As a B2B Sales Executive in the UK, you will benefit from comprehensive training and development opportunities, allowing you to grow your skills while working with a supportive team dedicated to client success. Our commitment to employee well-being and a dynamic work environment makes us an exceptional employer for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officers (Day Shift, Dip in Logistics, Jurong) in Penarth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OAKTREE CONSULTING. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OAKTREE CONSULTING before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officers (Day Shift, Dip in Logistics, Jurong) in Penarth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OAKTREE CONSULTING:Your cover letter is your chance to shine! Tell us why you want to work at OAKTREE CONSULTING specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OAKTREE CONSULTING!
How to prepare for a job interview at OAKTREE CONSULTING
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
