Job Description
- Receive, validate, and process customer orders in the WMS/ERP system.
- Ensure orders comply with customer SOPs, cut off times, and SLA requirements.
- Monitor order status and proactively highlight delays or exceptions.
- Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment.
- Communicate special handling instructions, priority orders, and value added services (VAS) requirements.
- Coordinate with transport teams on delivery scheduling, amendments, and exceptions.
- Support inventory related enquiries such as stock availability, shortages, overages, and ageing reports.
- Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs.
- Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers.
- Track daily order fulfilment performance against agreed SLAs and KPIs.
- Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions).
- Highlight service gaps and support corrective and preventive action (CAPA) implementation.
- Ensure all activities comply with customer contracts, SOPs, and internal quality standards.
- Support customer audits, site visits, and operational reviews.
- Maintain proper documentation and records for audit and compliance purposes
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Customer Service Officers (Night Shift, Dip in Logistics, Jurong) employer: OAKTREE CONSULTING
At OakTree Consulting, we pride ourselves on fostering a vibrant work culture that encourages collaboration and innovation. As a B2B Sales Executive in the UK, you will benefit from comprehensive training and development opportunities, allowing you to grow your skills while working with a supportive team dedicated to client success. Our commitment to employee well-being and a dynamic work environment makes us an exceptional employer for those looking to make a meaningful impact in their careers.
