At a Glance
- Tasks: Engage customers through calls, gather feedback, and resolve queries efficiently.
- Company: Join a dynamic call centre with numerous opportunities for growth.
- Benefits: Competitive salary, supportive team environment, and career advancement.
- Other info: Exciting role with many vacancies available, perfect for recent graduates.
- Why this job: Make a difference by helping customers and improving services every day.
- Qualifications: Diploma or equivalent, strong communication skills, and customer service experience preferred.
The predicted salary is between 24000 - 30000 £ per year.
Outbound Call Associate Responsibilities:
- Proactive contact and engage customers to gather critical information through survey activities.
- Meet and achieve the individual and company’s key performance indicators.
- Acquire a strong knowledge of the products and services, culture and processes.
- Provide quality customer service and prompt follow-up to customers over the phone and/or email.
- Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solutions.
- Resolve customer queries efficiently and elevate issues promptly.
- Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance.
- Other duties as assigned by Team Lead and/or Branch Head.
Requirements:
- Diploma / NITEC / GCE ‘O Level or equivalent.
- Minimum C5 for English O level.
- Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry.
Special Knowledge or Skills:
- Pleasant disposition with good communication skills.
- Fluency in a second language.
- Computer literate and good typing skills.
Application Process:
Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:
- Position applying for.
- Current remuneration.
- Expected remuneration.
- Notice period.
We regret that only shortlisted candidates will be notified.
Call Centre Officers (Diploma, Many Vacancies) employer: OAKTREE CONSULTING
At Oaktree, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our Call Centre Officers enjoy comprehensive training, opportunities for professional growth, and a supportive environment where every team member's contributions are valued. Located in a dynamic area, we provide our employees with the chance to engage with diverse customers while enjoying competitive benefits and a strong emphasis on work-life balance.
