At a Glance
- Tasks: Support housing income processes and handle customer queries with professionalism.
- Company: Redditch Borough Council, committed to excellent community service.
- Benefits: Earn up to £14.13/hour with a hybrid work model.
- Other info: Temporary role with potential for growth and development.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Experience in finance or customer service, with strong data analysis skills.
The predicted salary is between 13.26 - 13.26 £ per hour.
Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.
Responsibilities will include:
- Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and compliant, within set timescales.
- Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate.
- With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required.
- Analyse data and ensure charges are accurately applied to accounts and invoiced.
- Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry.
What we're looking for:
- Experience of working in a financial, accounting, or income service.
- Knowledge and experience of using and interpreting data and customer accounts to provide advice.
- Knowledge of housing legislation or debt recovery.
For more information or to process your application, please apply now!
Business Support & Administration Charges Advisor Redditch, Worcestershire Up to £14.13 / hour employer: Oaksec
Redditch Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Charges Advisor, you will benefit from a competitive hourly rate of up to £14.13, a hybrid working model, and the opportunity to make a meaningful impact in the community while developing your skills in a collaborative environment.
