At a Glance
- Tasks: Provide top-notch customer service and administrative support to the council's operational services.
- Company: Join Wyre Forest District Council, a community-focused organisation in Kidderminster.
- Benefits: Competitive hourly rate, stable hours, and potential for contract extension.
- Other info: Office-based role with a supportive team environment.
- Why this job: Make a difference in your community while gaining valuable office experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Hourly rate: £15
Working hours: 37 Monday-Friday
Location: Green Street Depot Kidderminster DY10 1HA - office based only
Contract: 3 months with review for extension
Opus People Solutions on behalf of Wyre Forest District Council are recruiting for a Business Support Officer to provide Customer Service and Administrative support within the Council's operational services.
Responsibilities:
- To respond to and resolve customer or resident enquiries across a wide range of operational services in a professional manner by phone, by email, in writing, through the council's Customer Relationship Management (CRM) system, or in person.
- To take ownership of enquiries until they are resolved or passed to a service manager or another council department.
- To provide high quality, flexible business support to internal departments, ensuring all administrative tasks are completed to high standards with a high degree of accuracy.
- To accurately record all customer contacts to show trends and to work with the operational services teams to reduce areas of failure demand.
- To proactively promote commercial services namely commercial waste, garden waste, bulky household collections, and MOTs to maximise income for the council.
- To raise invoices and purchase orders on request in accordance with the council's policies and procedures.
- To use effective management of debt and recovery processes to pursue outstanding money owed to the council.
- To handle any monies, receipting and preparation of banking in accordance with set procedures.
Due to our online right to work check, candidates must hold a valid passport.
If you are available immediately, please apply now!
Business Support & Administration Business Support Officer Kidderminster, Worcestershire Up to [...] employer: Oaksec
Wyre Forest District Council is an excellent employer, offering a supportive work culture that prioritises employee development and community engagement. As a Business Support Officer in Kidderminster, you will enjoy a collaborative environment with opportunities for professional growth while contributing to meaningful public service initiatives. The council values its staff, providing flexible working arrangements and a commitment to high standards in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support & Administration Business Support Officer Kidderminster, Worcestershire Up to [...]
✨Tip Number 1
Get to know the company! Research Wyre Forest District Council and their services. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and professional. Try role-playing with a friend to get comfortable with answering questions and resolving issues on the spot.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of examples from past experiences where you’ve juggled various responsibilities successfully.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Support & Administration Business Support Officer Kidderminster, Worcestershire Up to [...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Officer role. Highlight relevant experience in customer service and administration, and don’t forget to mention any specific skills that match the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your passion for providing excellent customer service and how you can contribute to the council's operational services.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your written communication skills in your application. Keep it clear, concise, and professional – just like you would when responding to customer enquiries!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Oaksec
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Support Officer. Familiarise yourself with the council's operational services and think about how your skills can help in customer service and administrative tasks.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administration. Think about scenarios where you've resolved complaints or handled enquiries effectively, as these will likely come up during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with the public, be prepared to demonstrate your communication skills. Use clear and concise language when answering questions, and don’t hesitate to ask for clarification if you need it.
✨Be Ready to Discuss Teamwork
The job requires collaboration with various departments. Be ready to share examples of how you've worked well in a team, especially in high-pressure situations, and how you’ve contributed to achieving common goals.
