At a Glance
- Tasks: Respond to calls and provide sensitive support to customers in need.
- Company: Join Rugby Borough Council's dedicated Sheltered Housing Team.
- Benefits: Earn up to £13.91/hour with flexible day shifts.
- Other info: Temporary role with potential for extension and career growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service skills, driving licence, and calm under pressure.
The predicted salary is between 13.91 - 13.91 £ per hour.
Location: Rugby, Warwickshire
Salary: Up to £13.91/hr
Job Type: Temporary
Job Discipline: Business Support & Administration
Control Centre Operator
Pay: £13.91 per hour
Shifts: Day Shifts including some weekends between 6am-6:00pm
Location: Rugby Town Hall CV21 2RR - onsite only
Contract Length: 3 months with review for extension
Opus People Solutions are recruiting on behalf of Rugby Borough Council for enthusiastic and customer service focused Control Centre Operator to join their Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.
Main duties are to respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise. You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.
We are seeking candidates with:
- A full UK driving licence to be able to respond to emergencies in person and assist with equipment installation/repair.
- Experience of working with vulnerable adults.
- A call centre background.
- A driving licence (essential).
The Control Centre Operator also will call out to clients ensuring information is up to date, taking calls from prospective new clients and programming equipment for installation and upgrade.
The successful candidate will possess excellent customer service skills, a calm and confident manner and approach, clear and fluent English, excellent listening skills and competent IT skills.
All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.
Apply now for more information!
Business Support & Administration Control Centre Operator – Rugby employer: Oakpark Security Systems Ltd
Oakpark Security Systems Ltd offers a supportive work environment with opportunities for professional growth. Employees benefit from competitive pay rates and the chance to work on diverse projects within the security systems sector. The company values customer service and teamwork, fostering a collaborative atmosphere.
Contact Details:
Oakpark Security Systems Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support & Administration Control Centre Operator – Rugby
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Oakpark Security Systems Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Oakpark Security Systems Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Business Support & Administration Control Centre Operator – Rugby
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Oakpark Security Systems Ltd.
How to prepare for a job interview at Oakpark Security Systems Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Oakpark Security Systems Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Oakpark Security Systems Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
