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- Tasks: Support management in delivering top-notch security services and improve customer satisfaction.
- Company: Join Oakpark Security, a leader in Manned Guarding and Mobile Services.
- Benefits: Enjoy flexible hours, life insurance, private medical cover, and 20 days holiday.
- Why this job: Perfect for organised individuals seeking a rewarding role with training and growth opportunities.
- Qualifications: No prior experience needed; just bring your organisational skills and attention to detail.
- Other info: Flexible working hours to fit around school runs and personal commitments.
The predicted salary is between 24000 - 25000 £ per year.
Salary & Benefits: £24,000 Per Annum (Pro Rata) Company NEST Pension 20 Days Holiday (Plus Bank Holidays) (Pro Rata)
Location: Oakpark Security, The Knowledge Gateway, Unit B5 Parkside, Nesfield Road, Colchester, CO4 3ZL
Working Hours: 25-30 Hours Per Week over 4/5 Days. Precise working hours are negotiable to support candidates with transport/childcare constraints.
The Role: We are looking to recruit an Operations Coordinator to support our Management team in the delivery of Manned Guarding and Mobile Services to our clients. This is a role designed to measurably improve service delivery to our customers.
Main Duties and Responsibilities:
- Conduct daily reviews of the performance of our Patrol & Response teams using our TrackTik software.
- Collate and distribute reports to customers as required, including the escalation of any issues from the previous night.
- Management of Fleet vehicles within Oakpark Security, including coordinating repairs, booking servicing and tracking mileage.
- Onboarding new customers in line with business processes.
- Promote Vertas Group’s ‘Customer First’ ethos by proactive engagement with customers by email or telephone.
- Rapid, comprehensive and documented resolution of any customer or staff queries/complaints/issues that may arise, or escalation to the appropriate line manager.
- Liaise with customers to check and update information as necessary.
- Participate in billing of Ad Hoc work undertaken on Mobile Services within Oakpark Security.
Technology Skill Level (Full Training will be Provided): Comfortable with the Microsoft Office suite. Full training on our Patrol Management system – TrackTik – will be provided during the induction period. Full training will also be provided on other systems such as Microsoft Dynamics and our TrakM8 fleet system.
Candidate Specification: We are looking for candidates who are organised, detail-orientated and able to manage documents effectively. No experience in the Security Industry is necessary. The role would suit candidates looking for a daytime role that can accommodate a school run at both ends of the day.
Job Types: Full-time, Part-time, Permanent
Pay: £24,000.00-£25,000.00 per year
Expected hours: 30 per week
Benefits: Life insurance, Private medical insurance
Work Location: Hybrid remote in Colchester, CO4 3ZL
Locations
Operations Coordinator employer: Oakpark Security Systems Ltd
Contact Detail:
Oakpark Security Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Familiarise yourself with the TrackTik software mentioned in the job description. Even though full training will be provided, having a basic understanding of how it works can give you an edge during the interview.
✨Tip Number 2
Highlight your organisational skills and attention to detail in conversations with us. These traits are crucial for managing documents and coordinating repairs, so be ready to share examples from your past experiences.
✨Tip Number 3
Demonstrate your customer service skills by preparing to discuss how you've effectively resolved issues or complaints in previous roles. This aligns perfectly with our 'Customer First' ethos.
✨Tip Number 4
Since the role is flexible with working hours, be clear about your availability during the interview. This will show us that you're proactive and considerate of the company's needs while balancing your own commitments.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Operations Coordinator role. Focus on your organisational abilities, attention to detail, and any experience with customer service or management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific duties from the job description, such as managing fleet vehicles or conducting performance reviews, and explain how your background makes you a great fit.
Highlight Relevant Skills: In your application, emphasise your proficiency with Microsoft Office and any other relevant software. If you have experience in customer engagement or problem resolution, be sure to include examples that demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Coordinator role.
How to prepare for a job interview at Oakpark Security Systems Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Operations Coordinator. Be prepared to discuss how your skills and experiences align with tasks like managing fleet vehicles and conducting performance reviews.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, think of examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your attention to detail and how it has positively impacted your work.
✨Familiarise Yourself with Relevant Software
Although full training will be provided, having a basic understanding of Microsoft Office and any other relevant software can give you an edge. Mention any similar tools you've used in the past to demonstrate your tech-savviness.
✨Emphasise Customer Engagement
The company values a 'Customer First' ethos, so be ready to discuss how you've engaged with customers in previous roles. Share specific examples of how you resolved issues or improved customer satisfaction to show that you align with their values.
