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- Tasks: Support management in delivering top-notch security services and improve customer satisfaction.
- Company: Join Oakpark Security, a leader in Manned Guarding and Mobile Services.
- Benefits: Enjoy flexible hours, 20 days holiday, private medical insurance, and life insurance.
- Why this job: Perfect for organised individuals seeking a rewarding role with training and growth opportunities.
- Qualifications: No prior experience needed; just bring your organisational skills and attention to detail.
- Other info: Flexible working hours to fit around your school or college schedule.
The predicted salary is between 24000 - 25000 £ per year.
Salary & Benefits: £24,000 Per Annum (Pro Rata)
Company: NEST Pension
20 Days Holiday (Plus Bank Holidays) (Pro Rata)
Location: Oakpark Security, The Knowledge Gateway, Unit B5 Parkside, Nesfield Road, Colchester, CO4 3ZL
Working Hours: 25-30 Hours Per Week over 4/5 Days. Precise working hours are negotiable to support candidates with transport/childcare constraints.
The Role: We are looking to recruit an Operations Coordinator to support our Management team in the delivery of Manned Guarding and Mobile Services to our clients. This is a role designed to measurably improve service delivery to our customers.
Main Duties and Responsibilities:
- Conduct daily reviews of the performance of our Patrol & Response teams using our TrackTik software.
- Collate and distribute reports to customers as required, including the escalation of any issues from the previous night.
- Management of Fleet vehicles within Oakpark Security, including coordinating repairs, booking servicing and tracking mileage.
- Onboarding new customers in line with business processes.
- Promote Vertas Group’s ‘Customer First’ ethos by proactive engagement with customers by email or telephone.
- Rapid, comprehensive and documented resolution of any customer or staff queries/complaints/issues that may arise, or escalation to the appropriate line manager.
- Liaise with customers to check and update information as necessary.
- Participate in billing of Ad Hoc work undertaken on Mobile Services within Oakpark Security.
Technology Skill Level (Full Training will be Provided): Comfortable with the Microsoft Office suite. Full training on our Patrol Management system – TrackTik – will be provided during the induction period. Full training will also be provided on other systems such as Microsoft Dynamics and our TrakM8 fleet system.
Candidate Specification: We are looking for candidates who are organised, detail-orientated and able to manage documents effectively. No experience in the Security Industry is necessary. The role would suit candidates looking for a daytime role that can accommodate a school run at both ends of the day.
Job Types: Full-time, Part-time, Permanent
Pay: £24,000.00-£25,000.00 per year
Expected hours: 30 per week
Benefits: Life insurance, Private medical insurance
Work Location: Hybrid remote in Colchester, CO4 3ZL
Operations Coordinator employer: Oakpark Security Systems Ltd
Contact Detail:
Oakpark Security Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Familiarise yourself with the TrackTik software mentioned in the job description. Even though full training will be provided, having a basic understanding of how it works can give you an edge during the interview.
✨Tip Number 2
Highlight your organisational skills and attention to detail in any conversations or networking opportunities. These traits are crucial for the Operations Coordinator role, so be ready to provide examples from your past experiences.
✨Tip Number 3
Research Oakpark Security and their customer service ethos. Understanding their 'Customer First' approach will help you align your responses and demonstrate that you’re a good fit for their team.
✨Tip Number 4
Prepare questions about the role and the company culture to ask during your interview. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Operations Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in areas like customer service, report management, and any administrative roles. Use bullet points for clarity and focus on achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Operations Coordinator position, especially in relation to customer engagement and problem resolution.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Operations Coordinator role.
How to prepare for a job interview at Oakpark Security Systems Ltd
✨Research the Company
Before your interview, take some time to learn about Oakpark Security and their operations. Understanding their services and values will help you align your answers with what they are looking for in an Operations Coordinator.
✨Showcase Your Organisational Skills
As the role requires strong organisational abilities, be prepared to discuss specific examples from your past experiences where you successfully managed documents or coordinated tasks. This will demonstrate your suitability for the position.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle customer queries or complaints. Think of scenarios where you resolved issues effectively and be ready to share these examples during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.
