At a Glance
- Tasks: Support tech leadership by coordinating onboarding, managing vendors, and improving operational processes.
- Company: Join OakNorth, a mission-driven company empowering ambitious businesses across the UK and US.
- Benefits: Gain unique visibility into strategic decisions while developing critical operational and technical skills.
- Other info: Embrace diversity and contribute to a positive, engaging engineering culture.
- Why this job: Make a tangible impact from day one and learn fast in a dynamic environment.
- Qualifications: Strong organisation and communication skills; basic understanding of software development.
The predicted salary is between 36000 - 60000 £ per year.
At OakNorth, we’re on a mission to empower the UK’s most ambitious businesses. Since 2015, we’ve lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy.
Team Mission
Be the force multiplier that amplifies tech leadership impact across OakNorth. You will work directly with the CTO and senior engineering leaders, gaining unique visibility into strategic decisions while building critical operational and technical skills. This role is for someone who wants to learn fast, make tangible impact from day one, and develop the judgment and execution capability that defines great technical leaders. You will remove friction, drive clarity, and create the space for the team to do their best work—turning chaos into capability.
The Role
- Run cohort onboarding programmes including scheduling, materials, checklists and follow ups
- Coordinate vendors and manage light vendor relationships and delivery trackers
- Gather, reconcile and maintain reporting inputs linked to senior manager responsibilities and risk logs
- Perform research and produce concise briefings that support technical and regulatory decisions
- Own meeting administration for tech leadership: agendas, notes, actions and escalation tracking
- Maintain and improve the Tech Ops knowledge base, runbooks and standard templates
- Support sandbox and environment provisioning requests and basic CI/CD deployment coordination where appropriate
- Assist with data collection and dashboards that surface delivery health, risks and blockers
- Drive small continuous improvement initiatives that remove common friction points
What We’re Looking For
- Graduate or early-career technologist with strong organisation and communication skills
- Comfortable reading technical documentation and translating it into clear summaries for senior stakeholders
- Able to work independently, follow up relentlessly and manage multiple small workstreams
- Curious, pragmatic and outcomes focused with a bias to reduce senior cognitive load
Core capabilities
- Strong written communication and ability to synthesize complex information into clear, actionable summaries
- Systematic approach to project coordination and task tracking with attention to detail
- Comfortable learning new tools quickly and building lightweight automation to reduce manual work
Technical baseline
- Basic understanding of software development lifecycle and engineering workflows
- Able to read technical documentation, API specs, and architectural diagrams
- SQL or similar query languages for basic data extraction and reconciliation
- Strong AI literacy: comfortable using AI tools like Claude, ChatGPT, or Cursor to accelerate research, documentation, and problem solving
Technology
- Notion for knowledge management, runbooks, and process documentation
- AI assistants (Claude, ChatGPT, Cursor) for research, drafting, analysis, and automation
- Slack for coordination and stakeholder communication
- Spreadsheets and lightweight BI tools for reporting dashboards and metrics tracking
- Basic familiarity with GitHub, AWS, and deployment workflows (you will learn on the job)
- Automation tools like Zapier, Make, or Python scripts for workflow improvements
Success Metrics
- Measured reduction in senior leadership admin hours per week or month
- Improved onboarding time to productivity for cohorts or reduced time-to-first-deploy for new joiners
- Action closure rate from leadership meetings and reduction in outstanding blockers
- Quality and timeliness score for SMF and regulatory reporting inputs
- Stakeholder satisfaction for vendor coordination and Tech Ops support
How we expect you to behave
We embrace difference and know that when we can be ourselves at work, we are happier, more motivated, and creative. We want to be able to bring our whole selves to work, have our own perspectives and know that we belong. As such, through your behaviours at work, we expect you to reflect and actively sustain a healthy engineering environment that looks like this:
- A wide range of voices heard to the benefit of all
- Teams that are clearly happy, engaged, and laugh together
- Perceivable safety to have an opinion or ask a question
- No egos - people listen to and learn from others at all levels, with strong opinions held loosely
TECH OPERATIONS employer: OakNorth
At OakNorth, we pride ourselves on being an exceptional employer that champions innovation and personal growth. Our collaborative work culture fosters a sense of belonging, where diverse voices are valued, and employees are empowered to make a tangible impact from day one. With unique opportunities to work closely with senior leaders and develop critical operational skills, our team members thrive in an environment that prioritises continuous improvement and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land TECH OPERATIONS
✨Tip Number 1
Network like a pro! Reach out to people in the tech operations field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repo showcasing any projects or tools you've worked on. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching OakNorth and its mission. Tailor your answers to show how your skills can help amplify their tech leadership impact. Be ready to discuss how you can turn chaos into capability!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team.
We think you need these skills to ace TECH OPERATIONS
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for tech operations shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our mission at OakNorth.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the job description. We love seeing how your unique background fits into our team’s goals!
Be Clear and Concise:We appreciate straightforward communication. When summarising your experiences or skills, keep it clear and to the point. This will help us quickly understand your fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at OakNorth
✨Know Your Tech Basics
Brush up on your understanding of the software development lifecycle and engineering workflows. Be ready to discuss how you can apply this knowledge in practical scenarios, especially when it comes to supporting tech leadership and managing operational tasks.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple workstreams and coordinate projects effectively. Think about times you've successfully organised onboarding programmes or managed vendor relationships, as these are key aspects of the role.
✨Communicate Clearly
Practice summarising complex information into clear, actionable points. You might be asked to explain technical documentation or project updates, so being able to convey your thoughts succinctly will impress the interviewers.
✨Demonstrate Your Curiosity
Be prepared to discuss how you approach learning new tools and technologies. Share examples of how you've used AI tools or automation to improve processes, as this aligns with the role's focus on reducing cognitive load for senior leaders.
