At a Glance
- Tasks: Support the management of savings products and deliver excellent customer service.
- Company: Join OakNorth Bank, a fast-growing bank with a mission to empower ambitious businesses.
- Benefits: Enjoy equity options, 25 days holiday, and personalised benefits that matter to you.
- Other info: Collaborate across teams and leverage AI tools to enhance productivity.
- Why this job: Gain real responsibility and shape your career in a dynamic, supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are key.
The predicted salary is between 28800 - 48000 € per year.
We are on a mission to empower the UK’s most ambitious businesses. Since 2015, we’ve lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy.
We have an exciting opportunity to join OakNorth Bank as a Deposit Operations Analyst! This is a full‑time, permanent position in Manchester reporting to our Deposit Operations Manager. We’re looking for an ambitious self‑starter and problem solver who is ready to contribute, grow, and build a career with us. Candidates with 1‑2 years relevant experience may find this role particularly a good fit, but we welcome candidates from all backgrounds.
The mission of a Deposit Operations Analyst is to support the origination and in‑life management of OakNorth savings products, whilst providing dedicated customer support. It’s a role where you’ll be given real responsibility, the chance to learn and develop, and the opportunity to shape your career path in a team that values initiative, ownership and customer delight. This is a fantastic opportunity to join a fast‑paced, growing bank with a reputation for doing things differently.
Responsibilities- Support the origination and in‑life management of OakNorth savings products
- Handle a wide range of deposit tasks to support customers with their accounts such as inbound/outbound customer calls, mail processing, email responses, and system tasks
- Deliver excellent customer service in a fast‑paced environment, resolving customer incidents or changes at first point of contact, or, escalating when necessary
- Proactively develop product knowledge and customer support skills, sharing insights and best practice with colleagues/team
- Resolve complex customer account management issues, gathering sufficient information to enable colleagues to support through to resolution
- With time, and after building subject matter expertise of all processing and controls within Deposit Operations and related areas, propose process improvements
- Contribute to ad‑hoc projects and collaborate cross‑functionally, ensuring customer feedback is shared effectively across teams
- Maintain strong process controls to minimise risk for both the customer and the business
- Leverage AI tools to boost productivity and enhance decision‑making in the role
- Experience in providing strong customer service via telephone and email (desired but not essential) – A passion for delivering a great service experience and ability to go the extra mile for our customers.
- Strong communication skills, both verbally and in writing, confident in handling phone calls with UK‑based customers
- Positive attitude, approach, and clarity of thought
- Energetic, friendly and curious with excellent interpersonal skills
- Problem solving mindset critical
- Analytical approach to problems
- Organisation And Time Management Skills Essential
- Willingness to learn and develop new skills
- Resilience and the ability to work under pressure, and to pressing deadlines / SLAs
- Previous experience within customer service role – preferred but not essential
- Open to occasional evening hours when and if required
- Equity – We want people to have a stake in the business so that all our interests are aligned
- 25 days holidays
- Personalised Benefits – Opt‑in To What Matters To You
- Subsidised Private Medical Insurance with Bupa
- Enhanced maternity and paternity leave
- Wellbeing and social events
- Support causes that matter to you through volunteering time off
- Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority level: Entry level
Employment type: Full‑time
Job function: Business Development and Sales
DEPOSIT ANALYST - ENTRY LEVEL in Manchester employer: OakNorth
At OakNorth, we pride ourselves on being an exceptional employer that empowers our employees to thrive in a dynamic and supportive environment. Located in Manchester, our team-oriented culture fosters personal growth and development, offering unique benefits such as equity stakes, personalised perks, and a commitment to wellbeing through social events and volunteering opportunities. Join us as a Deposit Operations Analyst and be part of a fast-paced bank that values initiative, customer delight, and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land DEPOSIT ANALYST - ENTRY LEVEL in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show your enthusiasm for OakNorth and how you can contribute to their mission of empowering businesses.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple way to express your appreciation and reiterate your interest in the role. Plus, it keeps you fresh in their minds!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of our mission from the get-go!
We think you need these skills to ace DEPOSIT ANALYST - ENTRY LEVEL in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Deposit Analyst role. Highlight any customer service experience and problem-solving skills, as these are key for us at OakNorth.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and your eagerness to learn and grow with us. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since strong communication is essential for this role, ensure your application is clear and well-structured. Pay attention to grammar and spelling, as this reflects your attention to detail, which we value highly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at OakNorth
✨Know Your Stuff
Before the interview, make sure you understand OakNorth's mission and values. Familiarise yourself with their savings products and how they support customers. This will show your genuine interest in the role and help you answer questions more confidently.
✨Customer Service Focus
Since this role involves a lot of customer interaction, be prepared to discuss your approach to delivering excellent customer service. Think of examples where you've gone the extra mile for a customer, even if it's from a previous job or a volunteer experience.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you've tackled challenges or resolved issues. Highlight your analytical mindset and how you approach problem-solving, as these are key traits for a Deposit Operations Analyst.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the role, or the company culture. This not only shows your enthusiasm but also helps you determine if OakNorth is the right fit for you.
