At a Glance
- Tasks: Support the management of savings products and deliver excellent customer service.
- Company: Join OakNorth Bank, a fast-growing bank with a mission to empower ambitious businesses.
- Benefits: Enjoy equity options, 25 days holiday, and personalised benefits that matter to you.
- Other info: Collaborate across teams and leverage AI tools to enhance productivity.
- Why this job: Gain real responsibility and shape your career in a dynamic, supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are key.
The predicted salary is between 28800 - 48000 £ per year.
We are on a mission to empower the UK’s most ambitious businesses. Since 2015, we’ve lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy.
We have an exciting opportunity to join OakNorth Bank as a Deposit Operations Analyst! This is a full‑time, permanent position in Manchester reporting to our Deposit Operations Manager. We’re looking for an ambitious self‑starter and problem solver who is ready to contribute, grow, and build a career with us. Candidates with 1‑2 years relevant experience may find this role particularly a good fit, but we welcome candidates from all backgrounds.
The mission of a Deposit Operations Analyst is to support the origination and in‑life management of OakNorth savings products, whilst providing dedicated customer support. It’s a role where you’ll be given real responsibility, the chance to learn and develop, and the opportunity to shape your career path in a team that values initiative, ownership and customer delight. This is a fantastic opportunity to join a fast‑paced, growing bank with a reputation for doing things differently.
Responsibilities
- Support the origination and in‑life management of OakNorth savings products
- Handle a wide range of deposit tasks to support customers with their accounts such as inbound/outbound customer calls, mail processing, email responses, and system tasks
- Deliver excellent customer service in a fast‑paced environment, resolving customer incidents or changes at first point of contact, or, escalating when necessary
- Proactively develop product knowledge and customer support skills, sharing insights and best practice with colleagues/team
- Resolve complex customer account management issues, gathering sufficient information to enable colleagues to support through to resolution
- With time, and after building subject matter expertise of all processing and controls within Deposit Operations and related areas, propose process improvements
- Contribute to ad‑hoc projects and collaborate cross‑functionally, ensuring customer feedback is shared effectively across teams
- Maintain strong process controls to minimise risk for both the customer and the business
- Leverage AI tools to boost productivity and enhance decision‑making in the role
Requirements
- Experience in providing strong customer service via telephone and email (desired but not essential) – A passion for delivering a great service experience and ability to go the extra mile for our customers.
- Strong communication skills, both verbally and in writing, confident in handling phone calls with UK‑based customers
- Positive attitude, approach, and clarity of thought
- Energetic, friendly and curious with excellent interpersonal skills
- Problem solving mindset critical
- Analytical approach to problems
- Organisation And Time Management Skills Essential
- Willingness to learn and develop new skills
- Resilience and the ability to work under pressure, and to pressing deadlines / SLAs
- Previous experience within customer service role – preferred but not essential
- Open to occasional evening hours when and if required
Benefits & Perks
- Equity – We want people to have a stake in the business so that all our interests are aligned
- 25 days holidays
- Personalised Benefits – Opt‑in To What Matters To You
- Subsidised Private Medical Insurance with Bupa
- Enhanced maternity and paternity leave
- Wellbeing and social events
- Support causes that matter to you through volunteering time off
- Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority level: Entry level
Employment type: Full‑time
Job function: Business Development and Sales
DEPOSIT ANALYST - ENTRY LEVEL in Manchester employer: OakNorth
At OakNorth, we pride ourselves on being an excellent employer by fostering a dynamic and supportive work culture that empowers our employees to thrive. As an Administrative & Property Support Associate, you'll be part of a small, ambitious team where your contributions directly impact the community and economy, while enjoying benefits like personalised perks, subsidised private medical insurance, and opportunities for professional growth. Join us in our London office to experience meaningful work from day one, alongside a vibrant atmosphere that encourages collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land DEPOSIT ANALYST - ENTRY LEVEL in Manchester
✨Get Involved with Campus Finance Societies
Join your university's finance or investment society — they're a goldmine for networking, guest lectures, and career fairs. These societies often host employers looking for entry-level talent like you, so get involved and make yourself known!
✨Attend Industry Workshops and Webinars
Look for workshops and webinars focused on banking and financial services. These events not only boost your knowledge but also let you connect with industry professionals who could help you land that entry-level role at places like OakNorth.
✨Leverage LinkedIn for Informational Interviews
Take advantage of LinkedIn to reach out to professionals working in banking, especially those who've started in entry-level positions. Politely ask for a quick chat about their experience and any advice they might have on breaking into the field.
✨Apply Directly through Company Websites
Don't just rely on job boards. Head directly to OakNorth's careers page and look for their entry-level openings. They might have opportunities that aren’t advertised widely, so keep checking back for new listings!
We think you need these skills to ace DEPOSIT ANALYST - ENTRY LEVEL in Manchester
Some tips for your application 🫡
Splash Your Skills on Your CV:In the banking and financial services realm, it's all about numbers and analysis. Make sure to highlight any relevant coursework, internships, or projects where you've used skills like financial modelling, data analysis, or risk assessment. Show us you can crunch those numbers!
Educational Achievements Matter:For an entry-level role, your grades and academic accomplishments are key. If you have any certifications, like CFA Level 1 or something similar, don’t forget to include them. We love seeing ambition and commitment to the industry, so flaunt those achievements!
Craft a Personal Touch in Your Cover Letter:Your cover letter is your chance to show us your enthusiasm for banking and finance! Share why you're passionate about the industry and how your studies or previous experiences have prepared you for this role. We want to see that spark and motivation!
Use the Right Format and Language:In banking, clarity is king. Use a clean, professional format for your CV and cover letter. Make sure to avoid jargon, but don’t shy away from technical terms where appropriate – just keep it all clear and easy to read. Let’s see your professionalism shine through!
How to prepare for a job interview at OakNorth
✨Brush Up on Your Financial Knowledge
Since you're diving into the banking and financial services industry, make sure you're up to speed with current market trends and financial concepts. Be prepared to discuss things like interest rates and investment strategies, as you might get some technical questions that gauge your understanding.
✨Show Off Your Analytical Skills
Analytical skills are key in banking, so be ready to showcase how you've used them in your studies or any relevant projects. Prepare to tackle case studies or hypothetical financial scenarios during the interview that require you to analyse data and make informed decisions.
✨Demonstrate Your Team Spirit
As this is an entry-level role, they’ll likely look for how well you can collaborate and fit into their team. Think of examples from group projects or internships where you successfully worked with others. It'll help show that you're keen to learn and grow in a team-oriented environment.
✨Prepare Thoughtful Questions
Approach your interview with curiosity! Prepare insightful questions that reflect your knowledge of the industry, such as asking about the latest technology being implemented in their services. It shows you're genuinely interested in the company's operations and future.
