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For Companies At a Glance
- Tasks: Support OakNorth savings products and provide top-notch customer service.
- Company: Join a fast-growing bank with a mission to empower ambitious businesses.
- Benefits: Equity, 25 days holiday, personalised benefits, and wellbeing events.
- Why this job: Gain real responsibility and shape your career in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity to leverage AI tools and collaborate across teams.
The predicted salary is between 28800 - 48000 £ per year.
At OakNorth, we’re on a mission to empower the UK’s most ambitious businesses. Since 2015, we’ve lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy.
Team Mission
The mission of a Deposit Operations Analyst is to support the origination and in-life management of OakNorth savings products, whilst providing dedicated customer support. It’s a role where you’ll be given real responsibility, the chance to learn and develop, and the opportunity to shape your career path in a team that values initiative, ownership and customer delight. This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently.
Responsibilities
- Support the origination and in-life management of OakNorth savings products.
- Handle a wide range of deposit tasks to support customers with their accounts such as inbound/outbound customer calls, mail processing, email responses, and system tasks.
- Deliver excellent customer service in a fast-paced environment, resolving customer incidents or changes at first point of contact, or escalating when necessary.
- Proactively develop product knowledge and customer support skills, sharing insights and best practice with colleagues/team.
- Resolve complex customer account management issues, gathering sufficient information to enable colleagues to support through to resolution.
- Propose process improvements after building subject matter expertise of all processing and controls within Deposit Operations and related areas.
- Contribute to ad-hoc projects and collaborate cross-functionally, ensuring customer feedback is shared effectively across teams.
- Maintain strong process controls to minimise risk for both the customer and the business.
- Leverage AI tools to boost productivity and enhance decision-making in the role.
Requirements
- 1-2 years relevant experience may find this role particularly a good fit, but we welcome candidates from all backgrounds.
- Experience in providing strong customer service via telephone and email (desired but not essential).
- A passion for delivering a great service experience and ability to go the extra mile for our customers.
- Strong communication skills, both verbally and in writing, confident in handling phone calls with UK-based customers.
- Positive attitude, approach, and clarity of thought.
- Energetic, friendly and curious with excellent interpersonal skills.
- Problem solving mindset critical.
- Organisation and time management skills essential.
- Willingness to learn and develop new skills.
- Resilience and the ability to work under pressure.
- Open to occasional evening hours when and if required.
Benefits & Perks
- Equity. We want people to have a stake in the business so that all our interests are aligned.
- 25 days holidays.
- Personalised benefits – opt-in to what matters to you.
- Subsidised Private Medical Insurance with Bupa.
- Enhanced maternity and paternity leave.
- Wellbeing and social events.
- Support causes that matter to you through volunteering time off.
Analyst - Deposit Operations - Entry Level in Manchester employer: OakNorth
Contact Detail:
OakNorth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst - Deposit Operations - Entry Level in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching OakNorth and understanding their mission. Be ready to discuss how your skills align with their goals, especially around customer service and problem-solving.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at OakNorth.
We think you need these skills to ace Analyst - Deposit Operations - Entry Level in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Analyst role. Highlight any customer service experience and problem-solving skills, as these are key for us at OakNorth.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about delivering great service. Share specific examples of how you've gone the extra mile for customers in the past.
Showcase Your Communication Skills: Since strong communication is vital for this role, ensure your application is clear and well-structured. We want to see your ability to convey information effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with OakNorth!
How to prepare for a job interview at OakNorth
✨Know Your Stuff
Before the interview, make sure you understand OakNorth's mission and values. Familiarise yourself with their savings products and recent achievements. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went the extra mile or resolved a tricky issue, as this will demonstrate your problem-solving mindset.
✨Practice Makes Perfect
Rehearse common interview questions related to the role, such as how you handle pressure or manage your time. You could even do a mock interview with a friend to get comfortable speaking about your experiences and skills.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team culture, opportunities for growth, or how they leverage AI tools in their operations. It shows you're engaged and thinking about how you can contribute to the team.
