At a Glance
- Tasks: Join our Deposit Operations Team to support retail and business deposit products.
- Company: Be part of OakNorth Bank, a fast-growing bank with a unique approach to funding entrepreneurs.
- Benefits: Enjoy 25 days holiday, equity options, and personalised benefits that matter to you.
- Why this job: This role offers a chance to make an impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential; experience is a plus.
- Other info: Flexible working hours and opportunities for personal growth await you!
The predicted salary is between 28800 - 48000 £ per year.
Since 2015, we’ve backed entrepreneurs with over £13.5bn in funding, helping create 56,000+ jobs and 34,000 + new homes across the UK and US.We’re dedicated to helping trailblazing businesses thrive and our Deposit Operations Team are integral to our growth.
This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently. We don’t want another cog in the machine, we’re looking for self-starters and bold thinkers who want to pave their own career paths and are passionate about supporting the UK’s best and brightest businesspeople.
We have an exciting opportunity to join OakNorth Bank as a Deposit Operations Analyst! This is a full-time permanent position in Manchester 5 days a week, reporting to our Deposit Operations Manager. In a nutshell, the mission of a Deposit Operations Analyst is to support the origination and in-life management of OakNorth retail and business deposit products, whilst providing customer support with a friendly, timely and helpful manner.
Are you ready to step up to the challenge?
Responsibilities:
- The key responsibility of this role is to support the origination and in-life management of OakNorth retail and business deposit products.
- Completing deposit tasks to support the origination of retail and business deposit accounts; example tasks include handling inbound customer calls; making outbound customer calls; opening, processing and sending of mail; responding to emails; and actioning system tasks
- Completing deposit tasks to support the in-life management of retail and business deposit accounts; examples would include preparation of reports/statements and handling account queries
- Providing customer support with a friendly, timely and helpful manner
- Resolving customer incidents or changes wherever possible at first point of contact, or when appropriate, escalate calls to resolve complex issues, gathering sufficient information to enable colleagues to support through to resolution
- Focussing on delivering excellent customer service within a fast-paced environment
- Proactively developing personal product knowledge and customer support skills, including regular communication with colleagues to share information and best practice
- Contributing to ad-hoc duties and projects as determined from time to time by members of the management team
- Working cross functionally with all other relevant business departments by communicating valuable customer feedback and keeping them informed of customer issues and successes
- Ensuring ongoing development of technical and customer service skills within the role
- Actively minimising the risk to the business and the customer by focussing on process controls.
- Leverage GenAI tools to increase productivity and enhance decision-making processes within the role.
Requirements:
- Experience in providing strong customer service via telephone and email
- Strong communicator both verbally and in writing
- Excellent interpersonal skills
- Energetic and friendly
- Organisation and time management skills essential
- Willingness to learn and develop new skills
- Resilience and the ability to work under pressure, and to pressing deadlines / SLAs
- Previous experience within customer service role preferred but not required
- A passion for delivering a great service experience and ability to go the extra mile for our customers
- Flexible with working hours and team shift patterns
- Open to occasional weekend work and/or evening hours when and if required
- Undergraduate degree or above preferred but not required
Benefits & Perks:
- Equity. We want people to have a stake in the business so that all our interests are aligned.
- 25 days holiday
- Personalized benefits – opt-in to what matters to you
- Subsidised Private Medical Insurance with Bupa
- Enhanced maternity and paternity leave
- Wellbeing and social events
- Support causes that matter to you – Volunteering time off
- Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
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Graduate Deposit Operations Analyst employer: OakNorth
Contact Detail:
OakNorth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Deposit Operations Analyst
✨Tip Number 1
Familiarise yourself with OakNorth Bank's values and mission. Understanding their commitment to supporting entrepreneurs and the importance of customer service will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily emphasises delivering excellent service in a fast-paced environment.
✨Tip Number 3
Brush up on your communication skills. Since the role involves handling inbound and outbound calls, practice articulating your thoughts clearly and concisely, as well as being friendly and approachable.
✨Tip Number 4
Show your willingness to learn and adapt. Be ready to discuss how you handle pressure and tight deadlines, as well as your approach to developing new skills, which is crucial for success in this dynamic role.
We think you need these skills to ace Graduate Deposit Operations Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Graduate Deposit Operations Analyst position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have provided strong customer service in the past and your willingness to learn and develop new skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at OakNorth
✨Show Your Customer Service Skills
Since the role heavily focuses on customer support, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples of how you've handled customer queries or resolved issues effectively.
✨Demonstrate Your Communication Abilities
As a Deposit Operations Analyst, strong verbal and written communication skills are essential. Practice articulating your thoughts clearly and concisely, and be ready to showcase your interpersonal skills during the interview.
✨Highlight Your Organisational Skills
The job requires excellent organisation and time management. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment. Consider sharing a situation where you successfully juggled multiple responsibilities.
✨Express Your Willingness to Learn
This position is ideal for self-starters who are eager to develop new skills. Convey your enthusiasm for learning and adapting, and mention any relevant courses or training you've undertaken that demonstrate your commitment to personal growth.