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For Companies At a Glance
- Tasks: Support and manage OakNorth savings products while delivering top-notch customer service.
- Company: Join a fast-growing bank known for innovation and supporting entrepreneurs.
- Benefits: Equity options, 25 days holiday, and personalised benefits to suit your lifestyle.
- Why this job: Gain real responsibility and shape your career in a dynamic, supportive environment.
- Qualifications: Customer service experience is a plus, but passion and a positive attitude matter most.
- Other info: Collaborate across teams and leverage AI tools to enhance productivity.
The predicted salary is between 28800 - 43200 £ per year.
Since 2015, we’ve backed entrepreneurs with over £13.5bn in funding, helping create 56,000+ jobs and 34,000 + new homes across the UK and US.We’re dedicated to helping trailblazing businesses thrive and our Deposit Operations Team are integral to our growth.
We have an exciting opportunity to join OakNorth Bank as a Deposit Operations Analyst! This is a full-time, permanent, position in Manchester reporting to our Deposit Operations Manager. We’re looking for an ambitious self-starter and problem solver who is ready to contribute, grow, and build a career with us. Candidates with 1-2 years relevant experience may find this role particulalry a good fit, but we welcome candidates from all backgrounds.
The mission of a Deposit Operations Analyst is to support the origination and in-life management of OakNorth savings products, whilst providing dedicated customer support. It’s a role where you’ll be given real responsibility, the chance to learn and develop, and the opportunity to shape your career path in a team that values initiative, ownership and customer delight. This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently.
Responsibilities
- Support the origination and in-life management of OakNorth savings products
- Handle a wide range of deposit tasks to support customers with their accounts such as inbound/outbound customer calls, mail processing, email responses, and system tasks
- Deliver excellent customer service in a fast-paced environment, resolving customer incidents or changes at first point of contact, or, escalating when necessary
- Proactively develop product knowledge and customer support skills, sharing insights and best practice with colleagues/team
- Resolve complex customer account management issues, gathering sufficient information to enable colleagues to support through to resolution
- With time, and after building subject matter expertise of all processing and controls within Deposit Operations and related areas, propose process improvements
- Contribute to ad-hoc projects and collaborate cross-functionally, ensuring customer feedback is shared effectively across teams
- Maintain strong process controls to minimise risk for both the customer and the business
- Leverage AI tools to boost productivity and enhance decision-making in the role
Requirements
- Experience in providing strong customer service via telephone and email (desired but not essential)
- A passion for delivering a great service experience and ability to go the extra mile for our customers
- Strong communication skills, both verbally and in writing, confident in handling phone calls with UK-based customers
- Positive attitude, approach, and clarity of thought
- Energetic, friendly and curious with excellent interpersonal skills
- Problem solving mindset critical
- Analytical approach to problems
- Organisation and time management skills essential
- Willingness to learn and develop new skills
- Resilience and the ability to work under pressure, and to pressing deadlines / SLAs
- Previous experience within customer service role preferred but not required
- Open to occasional weekend work and/or evening hours when and if required
Benefits & Perks
- Equity. We want people to have a stake in the business so that all our interests are aligned.
- 25 days holiday
- Personalized benefits – opt-in to what matters to you
- Subsidised Private Medical Insurance with Bupa
- Enhanced maternity and paternity leave
- Wellbeing and social events
- Support causes that matter to you – Volunteering time off
- Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
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Deposit Operations Analyst employer: OakNorth
Contact Detail:
OakNorth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deposit Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at OakNorth Bank on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills and how you can contribute to the Deposit Operations Team.
✨Tip Number 3
Show your enthusiasm for the role! During interviews, express your passion for delivering excellent customer service and your eagerness to learn and grow within the company. It’s all about that positive attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at OakNorth Bank.
We think you need these skills to ace Deposit Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deposit Operations Analyst role. Highlight any customer service experience and problem-solving skills, as these are key for us at OakNorth Bank.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since strong communication is vital for this role, ensure your written application is clear and concise. Avoid jargon and keep it professional yet friendly – we love a good chat with our candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OakNorth
✨Know Your Stuff
Before the interview, make sure you understand OakNorth's savings products and the role of a Deposit Operations Analyst. Research the bank's mission and values, and think about how your skills align with their goals. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went the extra mile or resolved a complex issue, as this will demonstrate your problem-solving mindset.
✨Ask Smart Questions
Prepare thoughtful questions to ask during the interview. This could be about the team dynamics, opportunities for growth, or how they leverage AI tools in their operations. Asking insightful questions shows your enthusiasm and helps you gauge if the company is the right fit for you.
✨Be Yourself and Stay Positive
Bring your energy and curiosity to the interview! OakNorth values a positive attitude and a willingness to learn, so let your personality shine through. Remember, they’re looking for someone who fits into their culture, so being authentic is key.