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- Tasks: Support OakNorth savings products and deliver top-notch customer service.
- Company: Join a fast-paced, innovative bank making a real impact.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to learn, grow, and propose process improvements.
- Why this job: Shape your career while helping customers and driving economic growth.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
At OakNorth, we're on a mission to empower ambitious businesses and the communities they serve. Since 2015, we've lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while driving economic growth in the markets we serve.
The mission of a Deposit Operations Analyst is to support the origination and in-life management of OakNorth savings products, whilst providing dedicated customer support. It’s a role where you’ll be given real responsibility, the chance to learn and develop, and the opportunity to shape your career path in a team that values initiative, ownership and customer delight. This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently.
Responsibilities
- Support the origination and in-life management of OakNorth savings products.
- Handle a wide range of deposit tasks to support customers with their accounts such as inbound/outbound customer calls, mail processing, email responses, and system tasks.
- Deliver excellent customer service in a fast-paced environment, resolving customer incidents or changes at first point of contact, or escalating when necessary.
- Proactively develop product knowledge and customer support skills, sharing insights and best practice with colleagues/team.
- Resolve complex customer account management issues, gathering sufficient information to enable colleagues to support through to resolution.
- Propose process improvements after building subject matter expertise of all processing and controls within Deposit Operations and related areas.
- Contribute to ad-hoc projects and collaborate cross-functionally, ensuring customer feedback is shared effectively across teams.
- Maintain strong process controls to minimise risk for both the customer and the business.
- Leverage AI tools to boost productivity and enhance decision-making in the role.
Requirements
- 1-2 years relevant experience may find this role particularly a good fit, but we welcome candidates from all backgrounds.
- Experience in providing strong customer service via telephone and email (desired but not essential).
- A passion for delivering a great service experience and ability to go the extra mile for our customers.
- Strong communication skills, both verbally and in writing, confident in handling phone calls with UK-based customers.
- Positive attitude, approach, and clarity of thought.
- Energetic, friendly and curious with excellent interpersonal skills.
- Problem solving mindset critical.
- Organisation and time management skills essential.
- Willingness to learn and develop new skills.
- Resilience and the ability to work under pressure.
- Open to occasional evening hours when and if required.
DEPOSIT ANALYST - ENTRY LEVEL employer: OakNorth
Contact Detail:
OakNorth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEPOSIT ANALYST - ENTRY LEVEL
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in banking or finance. They might have insider info on job openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching OakNorth and its values. Understand their mission and think about how your skills align with their goals. This will help you stand out as someone who genuinely cares about the company and its customers.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering excellent service, try role-playing common customer scenarios with a friend. This will boost your confidence and help you handle real calls like a champ.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that fit your skills.
We think you need these skills to ace DEPOSIT ANALYST - ENTRY LEVEL
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about the role and ready to go the extra mile for our customers.
Tailor Your CV: Make sure your CV is tailored to the Deposit Analyst role. Highlight any relevant experience, even if it’s not directly in banking. We love seeing how your skills can transfer to our fast-paced environment!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, and it shows us you can communicate effectively, which is key for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OakNorth
✨Know the Company Inside Out
Before your interview, take some time to research OakNorth. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you went the extra mile for a customer or resolved a tricky situation. This will demonstrate your passion for delivering great service.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Practice articulating your thought process when tackling challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for growth, or how they leverage AI tools in their operations. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.